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Wipro Jobs for Freshers 2025 | Join as a Management Trainee in
Gurugram – Apply Now | Placement Officer
Introduction
Are you a recent graduate looking to kickstart your career in a dynamic and globally recognized organization? Wipro is hiring Management Trainees in Gurugram as part of their 2025 fresher recruitment drive. This is an excellent opportunity to gain hands-on experience, develop your skills, and grow within a leading IT and consulting company. Read on to learn more about the role, responsibilities, and how to apply!About Wipro
Wipro Limited is a global leader in IT,
consulting, and business process services. With a strong focus on innovation
and customer satisfaction, Wipro empowers businesses to transform and thrive in
a rapidly changing world. By joining Wipro, you’ll be part of a diverse and
inclusive workplace that values growth, learning, and collaboration.
Location: Gurugram, India
Role: Management Trainee
Job Description
As a Management Trainee, you
will play a crucial role in providing technical support to clients, resolving
their issues, and ensuring seamless service delivery. This role is designed to
help you develop a strong foundation in customer service, problem-solving, and
process management.
Key Responsibilities:
1. Manage client transactions and ensure
compliance with quality standards.
2. Handle incoming client queries via
telephone and email in a courteous and professional manner.
3. Document client information, including
name, department, contact details, and nature of the issue.
4. Update availability in the RAVE system to
maintain process productivity.
5. Record, track, and document all queries,
troubleshooting steps, and resolutions.
6. Follow standard processes to resolve
client queries within defined SLAs.
7. Access internal knowledge bases and FAQs
to provide effective solutions.
8. Identify recurring issues and trends to
prevent future problems.
9. Escalate unresolved or critical issues to
the Team Leader.
10. Maintain self-help documents to improve
resolution times for clients.
11. Provide product support and guide clients
through step-by-step solutions.
12. Conduct follow-up calls to gather
feedback and ensure client satisfaction.
13. Participate in product training to stay
updated on features and changes.
14. Collaborate with team leaders to identify
training needs and improve service delivery.
Key Skills and Qualifications
To excel in this role, you should have:·
Strong communication
and interpersonal skills.
·
Excellent
problem-solving and analytical abilities.
·
Basic understanding
of customer service principles.
·
Proficiency in
documenting and tracking client queries.
·
Ability to work in a
fast-paced, team-oriented environment.
·
Willingness to learn
and adapt to new technologies and processes.
Why Join Wipro?
·
Learning and Growth: Access
to extensive training programs and self-learning opportunities.
·
Global Exposure: Work
with clients and teams from around the world.
·
Inclusive Culture: Be
part of a diverse and supportive workplace.
·
Career Development: Opportunities
to grow within the organization and take on challenging roles.
How to Apply
Ready to take the first step toward a
rewarding career with Wipro? Here’s how you can apply:
1. Visit the official Wipro careers website.
2. Search for the Management Trainee role
in Gurugram.
3. Submit your application and resume.
Performance Parameters
Your performance will be measured based
on:
1. Number of cases resolved per day.
2. Compliance with process and quality
standards.
3. Adherence to SLAs and customer feedback.
4. Productivity, efficiency, and training
hours completed.
Conclusion
Don’t miss this opportunity to launch your career with Wipro as a Management Trainee in Gurugram. Apply today and take the first step toward a successful and fulfilling career in the IT and consulting industry!🔗 Apply Link: Click Here To Apply for Wipro
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Disclaimer
The recruitment details shared above are for
informational purposes only and have been obtained from the organization’s
official website. We do not guarantee any job placements. Recruitment will be
conducted according to the company's official process. We do not charge any
fees for sharing this job information.
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