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SuperProcure Fresher Job Openings 2025 | Join as a Customer Support - Trainee (Remote) | Placement Officer
Introduction
Are you a recent graduate looking to kickstart your career in a dynamic and innovative environment? SuperProcure, a leading end-to-end Transportation Management System (TMS) platform, is hiring Customer Support - Trainees for 2025! This is a fantastic opportunity to work remotely, gain hands-on experience in customer support, and contribute to transforming the logistics industry. If you’re passionate about technology, customer success, and problem-solving, this role is perfect for you. Read on to learn more about the position, responsibilities, and how to apply.About SuperProcure
SuperProcure is a next-generation TMS
platform that digitizes and automates logistics processes for shippers. Trusted
by Fortune 500 companies like Tata Chemicals, Havells, and Shyam Steel,
SuperProcure is revolutionizing the $240 billion logistics industry. With a
mission to enhance transparency, efficiency, and collaboration, SuperProcure is
backed by industry leaders like IndiaMart, Caret Capital, and IIM Calcutta.
Join us and be part of a team that’s shaping the future of logistics!
Job Details
·
Position: Customer
Support - Trainee (SaaS)
·
Department: Customer
Support & Success Team
·
Location: Remote
or On-Site (Kolkata)
·
Job Type: Full-Time
·
Salary: ₹3 to ₹6 LPA
·
Number of Openings: 3
Key Responsibilities
As a Customer Support - Trainee,
you will play a crucial role in ensuring customer satisfaction and driving
product adoption. Your responsibilities will include:
1. Client Support:
·
Monitor and provide
prompt assistance via phone, email, and live chat.
·
Troubleshoot and
resolve client tickets with step-by-step solutions.
·
Act as a liaison
between clients and internal teams to escalate complex issues.
·
Guide clients on
using the SuperProcure platform effectively.
2. Customer Success - Adoption Enhancement:
·
Monitor user
adoption and KPIs to ensure platform success.
·
Proactively engage
users through review meetings to drive value.
·
Identify
opportunities for process improvements and implement strategies to enhance user
engagement.
3. User Account Configuration:
·
Configure user
accounts based on individual requirements.
·
Ensure seamless
onboarding for new users.
4. Training and Onboarding:
·
Conduct training
sessions via phone and email.
·
Create support
documentation and tutorials for self-service troubleshooting.
5. Monitoring and Reporting:
·
Track user adoption
levels and generate reports on engagement.
·
Collaborate with
internal teams to improve adoption strategies.
6. Product and Customer Growth:
·
Provide feedback to
product development teams for enhancements.
·
Stay updated on
industry trends and best practices.
·
Foster strong
customer relationships to drive referrals and growth.
Qualifications
·
Bachelor’s degree
in Engineering, Business Administration, Logistics, Supply Chain
Management, or a related field.
·
Proficiency in Excel and Presentation tools.
·
Excellent verbal and
written communication skills.
·
Strong
problem-solving abilities and a proactive mindset.
·
Willingness to work
flexible hours as needed.
Preferred Skills and Attitude
·
Ownership and
persistence to see tasks through to completion.
·
Quick learner with a
drive for continuous improvement.
·
Experience or
interest in software or technology-related customer support.
·
Exceptional
interpersonal skills and empathy for client needs.
·
Detail-oriented with
strong organizational skills.
Why Join SuperProcure?
·
Impactful Work: Contribute
to transforming the $240 billion logistics industry.
·
Inclusive Culture: Be
part of a diverse and talented team, with 50%+ women employees.
·
Growth Opportunities: Gain
mentorship, resources, and support to excel in your role.
·
Innovative Environment: Work
in a fast-paced, entrepreneurial, and problem-solving culture.
·
Competitive Benefits: Enjoy
a competitive salary, flat hierarchy, and a fun workplace.
How to Apply
If you’re excited about this opportunity
and meet the qualifications, apply now!
Steps to Apply:
1. Click on the Apply Now button.
2. Submit your updated resume and a brief
cover letter.
3. Highlight your relevant skills and
experiences.
FAQs
Q: Is this a remote or on-site role?
A: This role offers the flexibility to work remotely or on-site
in Kolkata.
Q: What is the salary range for this role?
A: The salary range is ₹3 to ₹6 LPA.
Q: What qualifications are required?
A: A Bachelor’s degree in Engineering, Business Administration, Logistics, or a
related field is preferred. Proficiency in Excel and strong communication
skills are essential.
Q: Is prior experience required?
A: No, this role is open to freshers. However, any past experience in customer
support or logistics software is a plus.
Conclusion
The Customer Support - Trainee role
at SuperProcure is an excellent opportunity for freshers to gain valuable
experience, work in a supportive and innovative environment, and make a real
impact in the logistics industry. If you’re ready to take on challenges, learn,
and grow, don’t miss this chance—apply today!
🔗 Apply Link: Click Here To Apply for SuperProcure
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Disclaimer
The recruitment details shared above are for
informational purposes only and have been obtained from the organization’s
official website. We do not guarantee any job placements. Recruitment will be
conducted according to the company's official process. We do not charge any
fees for sharing this job information.
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