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Pearson Entry Level Jobs 2024 | Join as
a Customer Service Technical Support
Administrator | Work from Home |
Placement Officer
Introduction
Pearson
is a world-leading education company with a mission to empower every learner
and build inclusive, effective learning solutions. Operating in over 70
countries, Pearson provides cutting-edge digital services and assessments,
supporting millions of learners worldwide.
Position Overview:
Job
Title: Customer
Service Technical Support Administrator
Location: Remote (India)
Hours: 40-hour work week with flexible shifts, including weekends and
evenings
This role
will place you at the heart of Pearson’s virtual operations, providing live
technical support to candidates navigating the OnVUE online exam platform. As a
Pearson Technical Support Coordinator, you will offer guidance, reassurance,
and expert troubleshooting to exam candidates, ensuring smooth and successful
exam experiences.
Key Responsibilities:
·
Technical Troubleshooting: Assist candidates by identifying technical
issues, guiding them through troubleshooting steps, and using Pearson’s case
management tools to find the best solution.
·
Documentation: Accurately track and document all candidate
interactions to ensure compliance and service improvement.
·
Customer Service Excellence: Engage with candidates empathetically,
providing clear instructions and proactive support during their testing
experience.
·
Problem Solving: Use critical thinking skills to analyze and
resolve unique candidate issues, escalating as necessary to internal teams.
·
Collaboration and Solutioning: Work alongside colleagues and stakeholders
to identify areas for improvement and communicate trends in technical issues.
Requirements and Qualifications:
·
Educational Background: High school diploma or equivalent required.
·
Experience: Prior customer service experience
preferred; basic technical troubleshooting skills are an advantage.
·
Skills:
o Proficient
with technology tools such as Windows, Microsoft 360 OneDrive, Excel, and Word.
o Strong
communication, empathy, and active listening skills.
o Detail-oriented
with strong time-management and conflict resolution abilities.
o Flexibility
for shift work based on business needs, including weekends or evenings.
Why Pearson?
Pearson
offers a unique work-from-home opportunity where you can build a career in tech
support and customer service. The role combines professional growth, meaningful
impact, and the opportunity to work with a diverse global team.
Benefits
include:
·
Sign-on bonus upon successful completion of the first 60 days.
·
Professional development and skill-building opportunities.
·
Inclusive culture and support for work-life balance.
Equal Opportunity Commitment
Pearson is committed to creating a welcoming, inclusive work environment. We support diversity across all aspects, ensuring every team member has the opportunity to grow and thrive. We encourage applications from candidates of diverse backgrounds and are an Affirmative Action and Equal Opportunity Employer.Apply
today to join Pearson in shaping the future of learning, and help candidates
across the globe succeed in their certification journeys!
How to Apply:
Apply Link: Click Here To Apply for Pearson
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How to Apply:
Apply Link: Click Here To Apply for Pearson
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Disclaimer
The recruitment details shared above are for
informational purposes only and have been obtained from the organization’s
official website. We do not guarantee any job placements. Recruitment will be
conducted according to the company's official process. We do not charge any
fees for sharing this job information.
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