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Genpact Entry Level Jobs 2024 | Hiring Fresher Graduates as Process Associates in Gurugram | Placement Officer
Introduction:
Genpact is a leading global professional services firm with over 125,000
employees across 30+ countries, dedicated to helping businesses innovate and
grow. From digital operations to data and AI solutions, Genpact empowers
Fortune Global 500 companies to achieve lasting value and operational
excellence.
Role Overview
As a Process Associate in Customer Service (Voice), you will
engage directly with customers, addressing their queries and providing
exceptional service. Your role will involve managing customer concerns, data
collection, issue escalation, and ensuring adherence to company policies. This
is an entry-level role, perfect for fresh graduates looking to start a career
in customer service and process management.
Key Responsibilities
·
Address customer queries and concerns efficiently.
·
Support data collection to facilitate account
recovery.
·
Understand and apply client processes and policies.
·
Reproduce and escalate issues as needed.
·
Deliver exceptional customer service across all
interactions.
·
Demonstrate critical thinking and problem-solving
skills.
·
Work both independently and collaboratively within a
team.
Qualifications
Minimum Requirements
·
Graduate (any discipline) - Freshers are welcome to
apply.
Preferred Skills
·
Previous experience in customer service (voice,
chat, or email) is a plus.
·
Effective probing and analysis skills.
·
Strong communication skills with proficiency in
written and spoken English.
·
Ability to work flexible shifts, including weekends.
Why Join Genpact?
·
Equal Opportunity Employer: Genpact values diversity and
inclusion.
·
Career Growth: Opportunity to learn and grow within a global
organization.
·
Dynamic Culture: Be part of a collaborative and innovative work
environment.
Join us at Genpact, where our purpose is to create a world that works
better for everyone!
Note: Genpact does not charge any
fees for the job application process.
Start your journey with Genpact and help shape a better tomorrow! Apply
today.
How to Apply:
Apply Link: Click Here To Apply for Genpact
How to Apply:
Apply Link: Click Here To Apply for Genpact
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Disclaimer
The recruitment details shared above are for
informational purposes only and have been obtained from the organization’s
official website. We do not guarantee any job placements. Recruitment will be
conducted according to the company's official process. We do not charge any
fees for sharing this job information.
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