Saturday, October 19, 2024

Amazon is hiring Freshers as IT Support Associates for All Graduates & Diploma Holders in Karnataka | Placement Officer

 

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Amazon is hiring Freshers as IT Support Associates for All Graduates & Diploma Holders in Karnataka | Placement Officer

Introduction

Amazon, a global leader in e-commerce and technology, is seeking talented IT Support Associates to join their dynamic team in Karnataka. This is an excellent opportunity for fresh graduates and diploma holders who are eager to start a career in IT and support Amazon’s mission to be Earth’s most customer-centric company.

About the Role

As an IT Support Associate at Amazon, you will be responsible for providing effective and timely IT support across various Amazon operations and internal/external services, including Amazon Lockers. You will work closely with internal customers across different regions (APAC/EMEA/AMER) to ensure smooth and efficient operations, thereby playing a key role in Amazon's ability to serve its customers worldwide.

Key Responsibilities

1.       Effective Communication: Engage with Amazon’s internal customers, including Operations, IT teams, and Customer Support, to deliver clear and concise communication.

2.      Adherence to SOPs: Follow standard operating procedures (SOPs) to maintain consistency and efficiency in daily operations.

3.      IT Troubleshooting: Resolve basic IT issues on various end-user devices, including desktops, laptops, printers, and scanners.

4.     Operating Systems: Provide troubleshooting and support for Windows and Linux operating systems.

5.      Flexible Work Schedule: Be prepared to work in rotational shifts to provide real-time customer experience support in a 24x7 operating environment.

6.     Service Desk Goals: Meet response and resolution SLA targets, CSAT, and manage incidents efficiently.

7.      On-Site Requirement: This role will require you to work from the Bangalore (BLR18) Corporate Office.

Basic Qualifications

·         Educational Requirement: Bachelor’s degree or Diploma in any field.

·         Experience: Freshers with 0 to 18 months of work experience.

·         Communication Skills: Strong proficiency in both verbal and written communication.

Preferred Qualifications

·         ITIL Knowledge: Basic understanding of ITIL-Based Ticketing Tools and Monitoring Tools.

·         Network Troubleshooting: Basic understanding and troubleshooting skills on networking.

Why Join Amazon?

Amazon offers a unique environment where innovation and creativity are part of the company’s DNA. As an IT Support Associate, you will have the opportunity to:

·         Grow and Learn: Gain hands-on experience in IT support within a global technology environment.

·         Career Advancement: Amazon encourages growth, and opportunities for career advancement are available throughout the company.

·         Be Part of a Diverse Culture: Amazon is committed to fostering an inclusive workplace where diversity is celebrated.

·         Location: Bangalore, Karnataka
Type: Full-time, Rotational Shifts
Experience Required: 0 to 18 months


About Amazon

Amazon strives to be Earth’s most customer-centric company, where customers can find and discover anything they want to buy online. The company encourages innovation at all levels and solves complex problems with simplicity. By joining Amazon as an IT Support Associate, you will be part of a dynamic team that values customer satisfaction, teamwork, and continuous improvement.

How to Apply

Interested candidates can apply directly through Amazon’s Careers Page or send their resume to hr@amazon.com. Take the first step toward an exciting career in IT by joining the Amazon team today!

How to Apply: 

Apply Link: Click Here To Apply for Amazon

 

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How to Apply: 

Apply Link: Click Here To Apply for Amazon

  

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Disclaimer
The recruitment details shared above are for informational purposes only and have been obtained from the organization’s official website. We do not guarantee any job placements. Recruitment will be conducted according to the company's official process. We do not charge any fees for sharing this job information.

 

 

 

 

 

 

 





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