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Wipro Entry Level Jobs 2024 | Join as a Trainee/Management Trainee Pan India | Placement Officer

Introduction

Wipro, one of India's leading IT services companies, is offering fantastic opportunities for fresh graduates and young professionals to join their ranks as Trainee and Management Trainee across various locations in India. If you are looking to start your career with a prestigious company known for its innovation and commitment to excellence, this is your chance. In this blog post, we will provide an in-depth look at the roles, responsibilities, and benefits of joining Wipro as a trainee in 2024.

Trainee Role: Chennai, India (DOP 3092194)
Job Description

Role Purpose: The primary objective of this role is to prepare test cases and conduct testing of the product/platform/solution to ensure it meets 100% quality assurance standards.

Responsibilities

1. Understanding Test Requirements and Design:

o Grasp the test requirements and design test cases accordingly.

o Plan tests with an understanding of business and corresponding testable requirements.

o Implement Wipro's testing methodologies, including Model-Based Testing, to generate efficient test cases.

o Ensure peer review of test cases to minimize rework.

o Collaborate with the development team to identify and capture test cases, and ensure version control.

o Define criteria, parameters, and scope of testing, and participate in User Acceptance Testing (UAT).

o Automate the test lifecycle through VB macros, scheduling, GUI automation, etc.

2. Automation Framework and Reporting:

o Develop and automate tests for software validation by setting up test environments, designing test plans, and developing test cases/scenarios.

o Ensure defects are raised per project norms with clear descriptions and replication patterns.

o Detect bugs, prepare defect reports, and report test progress.

o Ensure no instances of rejection or slippage of delivered work items, adhering to Wipro/Customer SLA's and norms.

o Design and release test status dashboards at the end of each test cycle for stakeholders.

o Provide feedback on usability and serviceability, trace results to quality risks, and report them to stakeholders.

3. Status Reporting and Customer Focus:

o Maintain high-quality interactions with customers via emails, fault report tracking, voice calls, and business etiquette.

o Ensure on-time deliveries of WSRs, test execution reports, and relevant dashboard updates in the test management repository.

o Accurately update efforts in eCube, TMS, and other project-related trackers.

o Respond promptly to customer requests, avoiding complaints internally or externally.

Competencies

· Functional Competencies:

o Leveraging Technology: Competent in current and upcoming technologies (automation, tools, and systems) to enhance efficiencies.

o Process Excellence: Expert in following standards to produce consistent results and minimize risks.

o Technical Knowledge: Expert in various testing tools and automation, and their implementation at client sites.

· Behavioral Competencies:

o Formulation & Prioritization

o Client Centricity

o Execution Excellence

o Passion for Results

o Confidence

Performance Parameters

· Understanding test requirements and designing test cases to ensure error-free testing solutions, minimal process exceptions, and 100% SLA compliance.

· Efficient test execution and reporting, ensuring on-time delivery and troubleshooting queries within TAT, reflected in CSAT scores.

Management Trainee Role: Gurugram, India (DOP 3085094)
Job Description

Role Purpose: To provide effective technical support to processes and resolve client issues directly or through timely escalation to meet process SLAs.

Responsibilities

1. Transaction Management:

o Handle transactions as per quality standards.

o Field incoming help requests from clients via phone or email courteously.

o Document end-user information, including name, department, contact details, and issue nature.

o Update availability in the RAVE system to ensure process productivity.

o Record, track, and document all queries and resolutions.

o Follow standard procedures to resolve client queries as per SLA.

2. Customer Service Excellence:

o Provide product support and resolution by diagnosing and guiding users through step-by-step solutions.

o Assist clients in navigating product menus and understanding features.

o Troubleshoot queries professionally, maintaining logs and records as per guidelines.

o Process and record all incoming calls and emails accurately.

o Offer alternative solutions to retain customer business.

o Organize and communicate messages effectively, following up as needed.

3. Operational Excellence and Training:

o Undertake product training to stay updated on features and changes.

o Enroll in client-recommended training programs.

o Partner with team leaders to identify training themes and improve service.

o Update job knowledge through self-learning and networking.

Competencies

· Functional Competencies:

o Process Knowledge: Foundation to competent understanding of assigned processes, tools, and systems.

· Behavioral Competencies:

o Collaborative Working

o Problem-Solving and Decision Making

o Attention to Detail

o Execution Excellence

o Client Centricity

o Effective Communication

Performance Parameters

· Process efficiency measured by the number of cases resolved daily, compliance with process standards, meeting SLAs, and customer feedback.

· Self-management parameters including productivity, efficiency, absenteeism, training hours, and technical training completion.

FAQs

Q1: What qualifications are required to apply for these roles at Wipro? A1: Applicants should be fresh graduates or possess relevant qualifications as per the job requirements, with strong analytical and problem-solving skills.

Q2: What is the selection process for these roles? A2: The selection process typically involves an online application, aptitude tests, technical interviews, and HR interviews.

Q3: Are there opportunities for career growth at Wipro? A3: Yes, Wipro offers numerous opportunities for career advancement through continuous learning and development programs.

Q4: What is the work culture like at Wipro? A4: Wipro fosters an inclusive and dynamic work culture, encouraging innovation, collaboration, and personal growth.

Q5: How can I apply for these positions? A5: You can apply through Wipro’s official careers portal or job listing platforms.

Conclusion

Wipro's entry-level positions for 2024 offer a promising start to your career in the IT industry. As a Trainee or Management Trainee, you'll gain valuable experience, enhance your skills, and contribute to meaningful projects. With a supportive work environment and opportunities for growth, Wipro is the ideal place to launch your professional journey. Apply now and be a part of Wipro's legacy of excellence.

How to Apply:

Apply Link: Click Here To Apply for Wipro (Chennai)
Apply Link: Click Here To Apply for Wipro (Gurugram)