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Oracle Entry-Level Jobs 2024: Join as a Technical Analyst Support in Hyderabad & Bangalore | Placement Officer
Are you a recent graduate looking to kickstart your career in technical
support with one of the world's leading technology companies? Oracle is hiring
for the role of Technical Analyst Support in Hyderabad and Bangalore. This is
an excellent opportunity to work with cutting-edge cloud technologies, provide
top-notch customer support, and grow your career in a dynamic and innovative
environment.
Job Details
·
Position: Technical Analyst Support
·
Location: Hyderabad & Bangalore, India
·
Company: Oracle
·
Job Type: Full-Time
·
Updated On: August 19, 2024
About Oracle
Oracle is a global leader in database software, cloud services, and
enterprise technology. Known for its innovation and commitment to customer
success, Oracle provides cutting-edge solutions that help businesses thrive in
the digital age. With a strong presence in India, Oracle offers a dynamic work environment
where employees can grow their skills and contribute to meaningful projects.
Role Overview
As a Technical Analyst Support at Oracle, you will be responsible for
providing timely and accurate technical assistance to customers using Oracle’s
cloud services. You will work closely with cross-functional teams to
troubleshoot issues, foster positive customer relationships, and contribute to
continuous improvement initiatives.
Key Responsibilities:
·
Technical Cloud Support & Troubleshooting: Provide prompt and accurate
technical assistance to customers, diagnosing and resolving issues related to
Oracle’s cloud services.
·
Customer Engagement & Relationship Building: Build and maintain strong
customer relationships by delivering exceptional support and understanding
their specific needs.
·
Knowledge Management & Documentation: Contribute to an up-to-date
knowledge base by documenting solutions, best practices, and lessons learned.
·
Continuous Learning & Analytical Skills: Stay current with the latest
cloud technologies, analyze support trends, and implement proactive measures to
enhance service quality.
·
Feedback and Improvement: Provide feedback to relevant
teams to improve customer experience and Oracle services.
·
Proactive Support: Anticipate potential customer
issues and offer proactive support to prevent service disruptions.
·
Enable Support: Empower other support teams with best practices,
training, and resources to improve overall customer assistance.
·
Escalation Handling & Metrics Reporting: Manage escalations, maintain
detailed records of customer interactions, and provide insights to drive continuous
improvement.
Required Skills and Qualifications
To be successful in this role, candidates should possess the following
skills and qualifications:
·
Cloud Technologies: Strong understanding of cloud
computing and related technologies.
·
Customer Service: Excellent customer service
skills, with a focus on building positive relationships and delivering
high-quality support.
·
Troubleshooting: Proven ability to diagnose and resolve technical
issues efficiently.
·
Communication: Strong verbal and written communication skills to
effectively interact with customers and internal teams.
·
Analytical Skills: Ability to analyze support
trends and proactively implement solutions to enhance service quality.
Why Join Oracle?
At Oracle, you’ll have the opportunity to work with some of the brightest minds in the industry and be part of a company that is shaping the future of cloud computing. Oracle offers a collaborative work environment, continuous learning opportunities, and the chance to work on projects that make a difference. As a Technical Analyst Support, you’ll play a crucial role in ensuring customer satisfaction and contributing to Oracle’s success.
How to Apply:
Apply Link: Click Here To Apply for Oracle
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Disclaimer
The recruitment details shared above are for informational
purposes only and have been obtained from the organization’s official website.
We do not guarantee any job placements. Recruitment will be conducted according
to the company's official process. We do not charge any fees for sharing this
job information.
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