Welcome to https://www.placement-officer.com/ - Job Portal for
Freshers (We care for Your Placements)
With more than 8 Million Views
Get the latest updates on Jobs for Freshers, Off Campus Drive, Off
Campus Placement, upcoming Off Campus Drive, Government Jobs, Sarkari Naukri,
Internships, Pool Campus Drive, Joint Campus Drive, Jobs for 2024 Batch, 2023
Batch, 2025 Batch, 2022 Batch, 2021 Batch, Walk-in-Interview
Harris Global Entry Level Jobs 2024: Join as a Customer Success Specialist and Work From Home | Placement Officer
About Us
Harris Global Business Services (GBS) is dedicated to providing top-tier
support across various verticals within Harris BUs (Business Units). As a
Center of Excellence, GBS excels in global offshoring, helping BUs recruit,
hire, onboard, and retain highly qualified employees in countries like Costa
Rica, India, and Bolivia. Our focus is on building or expanding offshore teams
that support Harris BUs with a wide array of services, including R&D,
Customer Support, Professional Services, Sales, and corporate functions such as
Finance, CIT, M&A, HR, Payroll, Compliance, and Legal.
Founded in October 2020, Harris Adelante Servicios SRL, our Costa Rican
branch, has been instrumental in supporting over 12 business units with 50
employees across various vertical markets, including Harris Healthcare, Public
Sector, Utilities, and Quebec groups. Our mission is to foster a diverse,
highly skilled, multinational workforce while maintaining an exceptional
corporate culture and strong employee engagement.
Customer Success Specialist: Your Gateway to a Rewarding Career
Location: Remote - India
Time Type: Full-Time
Job Requisition ID: R0026020
Posted On: 30 Days Ago
Are you looking to kickstart your career in a role that offers flexibility,
growth opportunities, and the chance to make a significant impact? Harris
Global is seeking a Customer Success Specialist for 2024, a role that allows
you to work from home while contributing to the success of our global
workforce. This position is perfect for individuals who are passionate about
helping others succeed, have excellent communication skills, and are eager to
learn.
Your Responsibilities:
As a Customer Success Specialist, your primary responsibility will be to
ensure that new hires are smoothly integrated into Harris Global. You will play
a crucial role in various stages of the employee lifecycle, from final
interviews to exit management.
1.
Conducting Final Interviews:
o
Schedule and conduct "Culture and Fitment"
interviews with candidates.
o
Develop an interview framework that assesses
candidates' alignment with company values, teamwork abilities, and
adaptability.
2.
Pre-joining Engagement:
o
Implement strategies to build rapport with new hires
before they officially join.
o
Set the stage for a successful onboarding
experience.
3.
Onboarding Support:
o
Guide new hires through the onboarding process.
o
Provide resources, answer queries, and help them
understand company policies, procedures, and culture.
4.
Support for Hiring Managers:
o
Work closely with hiring managers to understand
their needs and challenges.
o
Offer guidance on best practices for managing and
developing their teams.
5.
Identify Employee Support Needs:
o
Monitor the progress and performance of new hires.
o
Provide constructive feedback to address any gaps
and promote improvement.
6.
Performance Tracking:
o
Implement mechanisms to monitor and evaluate
employee performance.
o
Maintain performance dashboards that provide
insights to hiring managers and GBS management.
7.
Discipline Issues:
o
Address policy violations in conjunction with HR and
legal departments.
o
Support managers in handling disciplinary actions
appropriately.
8.
Confirmation and Professional Development:
o
Collaborate with HR to manage the confirmation
process for new hires.
o
Facilitate professional development opportunities to
enhance skills and foster employee growth.
9.
Engagement and Retention:
o
Implement strategies to boost employee engagement
and retention.
o
Regularly assess employee satisfaction and work with
managers to develop action plans for improvement.
10. Partnerships and
Collaboration:
o
Build partnerships with various Business Units and
HR functions.
o
Collaborate with cross-functional teams to address
specific needs and challenges.
11.
Support to HR Team:
o
Assist HR in initiatives such as policy development,
employee surveys, and talent management.
o
Provide insights from new hires and hiring managers
to contribute to HR strategies.
12.
Exit Management:
o
Conduct exit interviews and assist employees with
offboarding procedures.
o
Manage full and final settlements.
Key Performance Indicators (KPIs):
·
Customer NPS (Net Promoter Score): Measures customer satisfaction
and loyalty.
·
Customer Health Score: Assesses the likelihood of
growing the existing headcount in the BU.
·
Customer Referral Rate: Percentage of customers
engaged in referrals or case studies.
·
Cross-Selling Within BU: Ability to increase existing
business by creating opportunities within other departments.
·
Customer Onboarding Duration: Time taken to onboard new
managers/BUs.
·
First Contact Resolution Rate: Percentage of inquiries
resolved during the first interaction.
·
CES (Customer Effort Score): Measures the effort customers
put into interacting with GBS.
·
Involuntary Turnover Rate, Voluntary Turnover Rate,
Candidate Backout Rate: Tracks employee turnover and candidate commitment.
FAQs
1.
What is the primary role of a Customer Success
Specialist?
A Customer Success Specialist ensures that new hires are smoothly integrated
into the company, provides onboarding support, and helps in their professional
development.
2.
Is the position remote?
Yes, the Customer Success Specialist position is fully remote, allowing you to
work from home.
3.
What are the key skills required for this role?
Key skills include excellent communication, adaptability, teamwork, and a
strong understanding of company culture.
4.
How does Harris Global support employee growth?
Harris Global offers professional development opportunities such as training
programs, workshops, and mentorship initiatives.
5.
What does the onboarding process involve?
The onboarding process involves guiding new hires through company policies,
procedures, and culture, ensuring a smooth transition into their roles.
Conclusion
Joining Harris Global as a Customer Success Specialist in 2024 is an excellent opportunity to start your career in a dynamic, supportive environment. You'll be at the forefront of helping new hires succeed, working remotely, and contributing to a global team. If you're passionate about making a difference and eager to grow your career, this role is perfect for you.
How to Apply:
Apply Link: Click Here To Apply for Harris Global
|
Check the Other Latest Off Campus Drives |
|
Wipro Off Campus Drive
2024 | Join as an Automation Engineer in NOIDA | Placement Officer |
How to Apply:
Apply Link: Click Here To Apply for Harris Global
Important
Links
Click
Here To Join WhatsApp Group (IX)
Click
Here to Join WhatsApp Group Placement Officer (Experienced)
Click Here to get a Free Job Alert on
Email
Click Here To Join Telegram Group
Follow
and Upvote in Quora Space
Click Here To Follow us on Facebook
If you are satisfied
with www.placement-Officer.com then kindly like &
Share with more people
Thanks
Disclaimer
The recruitment details shared above are for informational
purposes only and have been obtained from the organization’s official website.
We do not guarantee any job placements. Recruitment will be conducted according
to the company's official process. We do not charge any fees for sharing this
job information.
0 comments:
Post a Comment