- Job Portal for Freshers (We care for Your Placements)
With more than 8 Million Views
Get the latest updates on Jobs for Freshers, Off Campus Drive, Off Campus Placement, upcoming Off Campus Drive, Government Jobs, Sarkari Naukri, Internships, Pool Campus Drive, Joint Campus Drive, Jobs for 2024 Batch, 2023 Batch, 2025 Batch, 2022 Batch, 2021 Batch, Walk-in-Interview

Wipro Off Campus Drive 2024 | Hiring Freshers as Management Trainee in Gurugram | Placement Officer

Introduction

Wipro, a leading global information technology, consulting, and business process services company, is excited to announce its Off Campus Drive 2024 in Gurugram. This recruitment drive aims to hire freshers for the role of Management Trainee. If you are a recent graduate looking to kickstart your career in a dynamic and innovative environment, this is an excellent opportunity for you.

Job Description
Role Purpose

The purpose of the Management Trainee role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Key Responsibilities

1. Process Support

· Manage transactions as per required quality standards.

· Field all incoming help requests from clients via telephone and/or emails courteously.

· Document all pertinent end-user identification information, including name, department, contact information, and nature of the problem or issue.

· Update own availability in the RAVE system to ensure process productivity.

· Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions.

· Follow standard processes and procedures to resolve all client queries.

· Resolve client queries as per the SLA’s defined in the contract.

· Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients.

· Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.

· Document and analyze call logs to spot most occurring trends to prevent future problems.

· Maintain and update self-help documents for customers to speed up resolution time.

· Identify red flags and escalate serious client issues to Team Leader in cases of untimely resolution.

· Ensure all product information and disclosures are given to clients before and after the call/email requests.

· Avoid legal challenges by complying with service agreements.

2. Customer Service Excellence

· Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions.

· Assist clients with navigating around product menus and facilitate better understanding of product features.

· Troubleshoot all client queries in a user-friendly, courteous, and professional manner.

· Maintain logs and records of all customer queries as per the standard procedures and guidelines.

· Accurately process and record all incoming calls and emails using the designated tracking software.

· Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business.

· Organize ideas and effectively communicate oral messages appropriate to listeners and situations.

· Follow up and make scheduled call-backs to customers to record feedback and ensure compliance with contract/SLAs.

3. Capability Building

· Undertake product training to stay current with product features, changes, and updates.

· Enroll in product-specific and any other training per client requirements/recommendations.

· Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client.

· Update job knowledge by participating in self-learning opportunities and maintaining personal networks.

Stakeholder Interaction

Stakeholder Type	Stakeholder Identification	Purpose of Interaction
Internal	Team Leaders	Performance review
	HR	Hiring and employee engagement and retention
	Training Team	Capability development
	Technical Lead	Training, issue escalation/resolution
External	Client	Query Resolution

Competencies Required
Functional Competencies/Skills

· Process Knowledge: Knowledge of assigned processes, tools, and systems.

Competency Levels:

· Foundation: Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

· Competent: Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

· Expert: Applies the competency in all situations and serves as a guide to others as well.

· Master: Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

Behavioral Competencies

· Collaborative working

· Problem solving and decision making

· Attention to Detail

· Execution Excellence

· Client (Internal) Centricity

· Effective Communication

Performance Parameters

No.	Performance Parameter	Measure
1.	Process	No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2.	Self-Management	Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

FAQs

Q1: What is the eligibility criteria for Wipro Off Campus Drive 2024?

A: Fresh graduates with a relevant degree in any discipline are eligible to apply.

Q2: What is the location for the job?

A: The job location is Gurugram, India.

Q3: What is the selection process for the Management Trainee role?

A: The selection process typically includes an online aptitude test, technical interview, and HR interview.

Q4: What skills are Wipro looking for in candidates?

A: Wipro seeks candidates with good communication skills, problem-solving abilities, attention to detail, and a collaborative mindset.

Q5: How can I apply for this position?

A: Interested candidates can apply through Wipro's official career portal or through campus recruitment drives.

Conclusion

Wipro's Off Campus Drive 2024 is a fantastic opportunity for fresh graduates to start their careers in the IT industry. With a focus on technical support and customer service excellence, this role offers a dynamic and challenging environment for young professionals to grow and develop their skills. If you meet the eligibility criteria and are ready to embark on a rewarding career journey, apply now and join the Wipro family!

How to Apply:

Apply Link: Click Here To Apply for Wipro