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Wipro Fresher Vacancies 2024 | Join for the Role of an Associate in Gurugram | Placement Officer

Introduction

If you're a recent graduate seeking a dynamic role in a leading global company, Wipro's fresher vacancies for 2024 are a perfect opportunity. Wipro is looking for enthusiastic and committed individuals to join their team as Associates in Gurugram. This role is designed for those who have a passion for helping clients and a basic knowledge of MS Excel.

Job Description

The role of an Associate in Wipro involves handling US HR operations. As an Associate, you will be responsible for fielding help requests from clients via telephone and email in a courteous manner. This position requires excellent communication skills and the ability to document all pertinent end-user information, including name, department, contact information, and the nature of the problem or issue.

Key Responsibilities

· Fielding all incoming help requests from clients via telephone and/or emails courteously.

· Documenting all relevant end-user identification information, including name, department, contact information, and the nature of the problem.

· Identifying and learning appropriate product details to facilitate better client interaction and troubleshooting.

· Recording, tracking, and documenting all queries received, problem-solving steps taken, and successful and unsuccessful resolutions.

· Following standard processes and procedures to resolve all client queries.

· Resolving client queries as per the SLA’s defined in the contract.

· Maintaining logs and records of all customer queries as per standard procedures and guidelines.

Relevant Experience

Candidates with any work experience or basic knowledge of MS Excel are encouraged to apply. This role is suitable for individuals with a background in back-office operations, data handling, or data management.

Working Conditions

The position offers a fixed evening shift (5 days working) with Saturdays and Sundays off. This ensures a good work-life balance for employees.

Service Agreement

There is a mandatory service agreement applicable for 1 year.

Educational Requirements

Candidates with any graduate degree such as BA, B.Com, B.Sc (non-technical), MA, M.Com, part-time MBA, or PGDM are eligible to apply.

Work Location

The work location is in Gurugram, India, a thriving city known for its modern infrastructure and business opportunities.

Employee Referral Bonus

Wipro offers an employee referral bonus as per company policy. Referring candidates can earn bonuses, making it beneficial for current employees to refer their friends and colleagues.

FAQs

1. What is the job role for Wipro fresher vacancies 2024? The job role is for an Associate in US HR operations, responsible for handling client help requests and maintaining records.

2. What are the working hours? The position offers a fixed evening shift with 5 working days and weekends off.

3. Is there a service agreement? Yes, there is a mandatory 1-year service agreement.

4. What educational qualifications are required? Any graduate degree such as BA, B.Com, B.Sc (non-technical), MA, M.Com, part-time MBA, or PGDM is required.

5. Where is the work location? The work location is in Gurugram, India.

6. Is there an employee referral bonus? Yes, an employee referral bonus is applicable as per company policy.

Conclusion

Joining Wipro as an Associate in Gurugram is an excellent opportunity for fresh graduates looking to start their careers in a reputable company. With fixed evening shifts and weekends off, this role ensures a healthy work-life balance while providing a platform to develop professional skills in HR operations.

How to Apply:

Apply Link: Click Here To Apply for Wipro