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Thermo Fisher Scientific Off Campus Drive 2024 | Join as a Customer Service Representative in Bangalore | Placement Officer

Location: Bangalore, Karnataka, India

Job Id: R-01255516
Job Type: Full-time
Category: Customer & Technical Support

Thermo Fisher Scientific: Off Campus Drive 2024 for Customer Service Representative in Bangalore

At Thermo Fisher Scientific, our work goes beyond filling our days; it has a purpose. Our passion drives us to create meaningful outcomes, sharing expertise and technological advancements with customers to make the world a better place—whether discovering a cure for cancer, protecting the environment, or ensuring food safety. If you're looking for a career that matters, join us as a Customer Service Representative in Bangalore.

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our mission is to enable our customers to make the world healthier, cleaner, and safer. Our customers accelerate life sciences research, solve complex analytical challenges, grow productivity in their laboratories, and improve patient health through diagnostics and the development and manufacture of life-changing therapies.

With more than 100,000 colleagues, we deliver an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. For more information, visit Thermo Fisher Scientific.

About the Customer Support Center

Our commitment to being a Product Leadership company means building innovative solutions that meet our customers’ needs. Our customer service and support are critical to providing an outstanding customer experience. The Bangalore Customer Support Center (CSC) is a well-established team supporting North America, EMEA, and APJ Order Management, processing over 60,000 requests each month. This team is crucial to our success in India and globally.

Job Title: Customer Service Representative I

Reports To: Team Leader, Customer Service
Location: Bangalore

Roles & Responsibilities

· Perform order management activities for assigned regions using the applications used by the function.

· Ensure adherence to procedures, policies, and systems.

· Ensure that performance metrics/SLAs are met.

· Achieve daily turnaround time for orders as per set TAT guidelines.

· Adhere to all internal/external processes defined.

· Proactively address issues that can potentially hamper business processes.

Other Requirements

· Preferably a Bachelor’s degree (Arts, Science, Commerce, Business Administration).

· 0-2 years of experience.

· Strong digital literacy, including Microsoft Office.

· Excellent verbal and written communication and social skills.

· Highly detailed with good accuracy.

· Ability to work in a fast-paced environment.

· Flexible to work in night shifts.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

FAQs

1. What is the job location for the Customer Service Representative role?

The job location is Bangalore, Karnataka, India.

2. What qualifications are required for the Customer Service Representative position?

Preferably a Bachelor’s degree in Arts, Science, Commerce, or Business Administration, with 0-2 years of experience.

3. What are the main responsibilities of a Customer Service Representative at Thermo Fisher Scientific?

The main responsibilities include performing order management activities, ensuring adherence to procedures and policies, meeting performance metrics, and addressing potential business process issues.

4. What skills are essential for this role?

Strong digital literacy, excellent communication and social skills, attention to detail, and the ability to work in a fast-paced environment are essential.

5. What is the work schedule for this position?

The work schedule is standard, Monday to Friday.

Conclusion

Joining Thermo Fisher Scientific as a Customer Service Representative in Bangalore is more than just a job; it’s an opportunity to be part of a mission-driven organization dedicated to making the world healthier, cleaner, and safer. With a supportive team, innovative technologies, and a commitment to excellence, your career can thrive at Thermo Fisher Scientific. Apply now and be a part of something meaningful.

How to Apply:

Apply Link: Click Here To Apply for Thermo Fisher Scientific