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Ericsson Off Campus Drive 2024 | Join as a Graduate Engineer Trainee in NOIDA | Placement Officer

Introduction
Join Our Team at Ericsson: Graduate Engineer Trainee Opportunity in NOIDA

Ericsson is thrilled to announce an exciting opportunity to join our esteemed team in Noida, Uttar Pradesh, India, as a Graduate Engineer Trainee. We are on the lookout for passionate individuals who are eager to dive into the world of technology and contribute to innovative solutions.

About This Opportunity

As a Support Engineer at Ericsson, you will play a crucial role in managing customer service requests, addressing operational and technical issues, and ensuring the stability of our customer networks. This role requires a proactive problem-solver who can effectively communicate and follow established processes and Service Level Agreements (SLAs).

What You Will Do

· Manage Customer Service Requests: Own and manage customer service requests from contract validation to issue resolution.

· Compliance with CS Delivery Norms: Remain compliant with CS delivery norms and strategies, adhering to the most recent agreed ways of working.

· Product Security Analysis: Investigate, analyze, report, and propose solutions for product security-related matters as per contract.

· Customer Relationship Management: Build and maintain strong customer relationships through direct communications and participation in OMNI chats.

· Emergency Support: Contribute to emergency situations, facilitating quick restoration of customer networks.

· Software Implementation Planning: Plan and ensure contracted software implementation in customer networks for optimal performance.

· Drive Add-on Sales: Assist account teams in expanding business with their customers.

· Knowledge Management: Utilize and regularly update content from the Structured Knowledge Management Process, and actively suggest content improvement.

The Skills You Bring

· Customer Problem Management

· Change and Improvement Management

· CS Portfolio Competence

· Data Analysis

· Negotiation

· Customer Success

· Machine Learning

· Customer Relationship Building

· CSR Handling Process

· Knowledge Transfer and Re-use

· Trade Compliance

· Knowledge Sharing and Collaboration Skills

· Release and Change Management

What Happens Once You Apply?

Click here to find all you need to know about what our typical hiring process looks like. We encourage you to apply even if you don't meet all the criteria. We believe in transferable skills and can support you in developing the skills you need.

Diversity and Inclusion at Ericsson

Encouraging a diverse and inclusive organization is core to our values at Ericsson. We truly believe that by collaborating with people with different experiences, we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer. Learn more here.

FAQs

1. What is the role of a Graduate Engineer Trainee at Ericsson? As a Graduate Engineer Trainee, you will be responsible for managing customer service requests, addressing technical issues, and ensuring the stability of customer networks.

2. What skills are required for this position? Key skills include customer problem management, data analysis, machine learning, customer relationship building, and knowledge sharing.

3. Is this position open to fresh graduates? Yes, fresh graduates with a passion for technology and problem-solving are encouraged to apply.

4. How does Ericsson support diversity and inclusion? Ericsson champions diversity and inclusion in all its practices, believing that collaboration with people from diverse backgrounds drives innovation.

5. Where can I learn more about the hiring process? You can learn more about the hiring process here.

Conclusion

Joining Ericsson as a Graduate Engineer Trainee in Noida is a fantastic opportunity to kickstart your career in a global technology leader. With a focus on innovation, customer success, and diversity, Ericsson provides a supportive environment for you to grow and realize your full potential. Apply now to be part of our dynamic team and contribute to groundbreaking solutions in the tech industry.

How to Apply:

Apply Link: Click Here To Apply for Ericsson