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eBay Off Campus Drive 2024: Join as IH-GCX Team Mate | Work From Home | Apply Today | Placement Officer

Introduction

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Job Overview

Position: IH-GCX Team Mate

· Location: Mumbai, India

· Department: Customer Service

· Job Code: R0063157

· Type: Remote

As an IH-GCX Team Mate, you will support large merchants, high-value/potential sellers, and new sellers with their day-to-day operational issues via phone, chat, and email. You will work closely with relevant key partners to help sellers maintain their standards and healthy selling practices. Your role will be pivotal in providing timely resolutions and maintaining positive relationships with account managers.

Key Responsibilities

· Handle day-to-day reactive issues with customers via email and chat channels.

· Conduct outreach via phone.

· Complete assigned tasks and responsibilities in a timely and efficient manner.

· Collaborate with other team members to achieve business goals and contribute to initiatives to improve team performance and processes.

· Meet and exceed turnaround time and quality delivery targets, with an eye for detail.

· Work as per defined processes and SLA – outlook issue process.

· Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy-related issues that can hamper sales growth.

· Resolve issues for merchants on any eBay-specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy-related issues).

· Coach merchants to develop a proactive approach to avoidance (as opposed to resolution after the fact). This includes the adoption of eBay tools and/or standard processes.

· Interact with internal partners, advisors, policy makers, and technical teams to assist with speedy resolution.

· Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy.

· Share timely findings with the Account Manager and key stakeholders.

· Share learning with the team in daily huddles for exciting/unique issue/query worked.

· Be empathetic to customer concerns and display a candid desire to serve with ownership through to resolution.

· At times, use negotiation and influence to advocate on behalf of eBay and/or the customer.

· Summarize and provide customer feedback to management.

· Conduct Outreach activities (outbound phone and/or email) including but not limited to:

o Outreach to customers with product/policy information/education/rollout.

o Outreach to customers to drive sustainable business growth for high-quality sellers and help to maintain a healthy top seller community. E.g., coach customers regarding policies that may impede progress on their account or result in selling restriction, support to correct listings that are in violation, share best practices to avoid violations, etc.

· Handle escalated complicated cases.

Qualifications & Skills Required

· Graduation is mandatory.

· Demonstrate strong probing and problem-solving skills.

· Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly.

· Expert knowledge of MS Office, especially PPT and Excel.

· Data interpretation and quality insight understanding is an added advantage to succeed in this role.

· Ability to work well in a team environment and collaborate effectively with others.

· Excellent time management, strong communication, and interpersonal skills.

· Self-starter with a positive attitude.

· Ability to remain professional at all times.

· 3+ years of experience in customer service/ecommerce/handling email or chat services.

FAQs

1. What is the job location for the IH-GCX Team Mate position?

The job location is Mumbai, India, but the role is remote, allowing you to work from home.

2. What are the primary responsibilities of an IH-GCX Team Mate?

The primary responsibilities include handling customer issues via email, chat, and phone, providing timely resolutions, and maintaining positive relationships with account managers.

3. What qualifications are required for this position?

Graduation is mandatory, along with strong problem-solving skills, expertise in MS Office, and a minimum of 3 years of experience in customer service/ecommerce.

4. Is eBay an equal opportunity employer?

Yes, eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.

5. How can I apply for the IH-GCX Team Mate position?

You can apply for the position through eBay's Careers website. Ensure you review the Talent Privacy Notice for information on how eBay handles your personal data.

Conclusion

If you are passionate about customer service, thrive in a fast-paced environment, and are looking for an opportunity to work from home while making a global impact, eBay's IH-GCX Team Mate position is perfect for you. Apply today and become part of a team that is dedicated to connecting people and building communities to create economic opportunities for all.

How to Apply:

Apply Link: Click Here To Apply for eBay