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Cognizant Off Campus Drive 2024 | Join as a Graduate Trainee (2022 & 2023 Batch) for Service Desk Pan India

Opening Overview

· Job Function(s): Customer/Technical Support, Information Technology

· CTC: INR 252,000.00 per Annum

· Salary Break-up / Additional Info: Graduate Trainee - 2.52 LPA; Any 3 years Graduation program (UG full-time degree)

Job Description

Job Title: IT Service Desk

The IT Service Desk at Cognizant is a centralized team providing technical support to clients, including troubleshooting IT issues and ensuring smooth functioning of computer systems and IT services. With 15,000 strong service desk team members supporting 90 global clients across different continents, the landscape of IT Service Desk has transformed significantly due to technological advancements. Today, organizations leverage AI chatbots to automate and streamline support processes, providing instant responses to common user queries and handling simple tasks, thereby reducing the workload on human analysts. Robotic Process Automation (RPA) is also gaining traction, automating repetitive and rule-based tasks to free up analysts' time for more complex issues.

Location: Bengaluru, Chennai, Kolkata. Candidates must be flexible to relocate to any of these locations as per business requirements and demands.

Eligibility:

· 2022 & 2023 batch of any 3-year Graduation program (UG full-time degree).

· Candidates having 50% in X, XII, Diploma, or UG.

· Open to Indian nationals only.

· Flexible to any work locations, shift timings, and technology.

· The final Cognizant onboarding would be subject to satisfactory background verification.

· Ensure both first name and last name are updated in the PAN card. Background verification will not be successful if the last name is not updated or if the PAN card name and the superset registered name do not match. If PAN card is not available, do not proceed with the application registration.

Key Responsibilities:

· Provide first-line technical support and assistance to end-users, addressing their IT-related issues and inquiries.

· Log and track all support tickets, ensuring accurate documentation and timely resolution of problems.

· Troubleshoot hardware and software problems, performing diagnoses and resolving technical issues to minimize downtime.

· Collaborate with other IT teams to escalate complex issues and ensure prompt resolution.

· Maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.

Role Expectations:

· Associate should be client-focused and able to work with users from different communities and cultures across the globe.

· Ability to have flawless communication (verbal and written) with clients and possess sound technical knowledge.

· Work in shifts and from the office.

Support Available from Cognizant (Post Joining as Full-Time Employee):

· Night shift allowance will be paid by the project.

· Cognizant provides cabs for pick-up and drop, ensuring safety and comfort.

· Timely rewards and recognition for top performers.

If you are passionate about customer service, possess strong technical skills, and thrive in a fast-paced environment, then this role is for you.

Compensation: Graduate Trainee - 2,52,000 LPA

Conclusion

Joining Cognizant's Off Campus Drive 2024 as a Graduate Trainee offers a promising start to your career in IT Service Desk. With opportunities to work with global clients, leverage advanced technologies like AI and RPA, and grow in a supportive environment, this role is ideal for recent graduates passionate about customer service and technology. Apply now and take the first step towards a rewarding career at Cognizant.

FAQs

1. What is the eligibility criteria for the Cognizant Off Campus Drive 2024?

· The eligibility criteria include being a 2022 or 2023 graduate of any 3-year Graduation program (UG full-time degree) with a minimum of 50% in X, XII, Diploma, or UG. The candidate must be an Indian national and flexible with work locations, shift timings, and technology.

2. What are the key responsibilities of a Graduate Trainee at Cognizant?

· Key responsibilities include providing first-line technical support, troubleshooting hardware and software problems, collaborating with other IT teams, and maintaining knowledge base articles and documentation.

3. What support does Cognizant provide to its employees?

· Cognizant provides night shift allowances, cab services for pick-up and drop, and timely rewards and recognition for top performers.

4. What is the compensation package for a Graduate Trainee at Cognizant?

· The compensation package for a Graduate Trainee is 2.52 LPA (INR 252,000.00 per Annum).

5. Where are the job locations for the Cognizant Off Campus Drive 2024?

· The job locations are Bengaluru, Chennai, and Kolkata. Candidates must be flexible to relocate as per business requirements.

How to Apply:

Apply Link: Click Here To Apply for Cognizant