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Accenture Off Campus Drive 2024 | Join as Application Tech Support Practitioner in Bangalore | Placement Officer

Introduction

Are you a recent graduate looking for an exciting career opportunity in the tech industry? Look no further! Accenture is conducting an Off Campus Drive in 2024 for the role of Application Tech Support Practitioner in Bangalore. This is a fantastic opportunity to join a global leader in consulting and technology services and kickstart your career in IT support.

Job Description

Project Role: Application Tech Support Practitioner

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Your role is dedicated to quality, using exceptional communication skills to keep our world-class systems running. You will accurately define client issues and interpret and design resolutions based on deep product knowledge.

Must Have Skills

· Service Desk Management

· Service Desk Voice Support

· Japanese

Good to Have Skills

· NA

Experience Required

· Minimum 0-2 years

Educational Qualification

· Graduate

Summary

In this role, you will be responsible for providing service desk voice support to clients in the Japanese language. Your typical day will involve managing service desk operations and ensuring timely resolution of client issues.

Roles & Responsibilities

· Provide service desk voice support to clients in Japanese language, ensuring timely resolution of client issues.

· Manage service desk operations, including incident management, problem management, and change management.

· Collaborate with cross-functional teams to ensure seamless service delivery to clients.

· Maintain accurate records of service desk activities and ensure compliance with service level agreements (SLAs).

· Identify opportunities for service improvement and implement best practices to enhance service quality.

Professional & Technical Skills

· Must Have Skills: Service Desk Voice Support, Japanese.

· Good to Have Skills: Knowledge of ITIL framework.

· Strong understanding of service desk management principles and practices.

· Experience in incident management, problem management, and change management.

· Excellent communication skills in Japanese and English.

· Ability to work in a fast-paced environment and manage multiple priorities.

Additional Information

· The candidate should have a minimum of 0-2 years of experience in service desk management.

· The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering high-quality service desk support.

· This position is based at our Bengaluru office.

FAQs

1. What is the minimum experience required for this role?

The minimum experience required for this role is 0-2 years.

2. What educational qualifications are necessary?

Candidates should be graduates.

3. What languages should I be proficient in?

Candidates must be proficient in Japanese and English.

4. Is prior experience in service desk management necessary?

While prior experience is beneficial, it is not mandatory.

5. Where is this position based?

This position is based in Bangalore.

Conclusion

Accenture's Off Campus Drive 2024 offers an excellent opportunity for recent graduates to join a leading global company as an Application Tech Support Practitioner. With the chance to work in a dynamic environment and gain valuable experience, this role is perfect for those looking to start their career in IT support. Don't miss out on this fantastic opportunity – apply now!

How to Apply:

Apply Link: Click Here To Apply for Accenture