Get the latest updates on Jobs for Freshers, Off Campus Drive, Off Campus Placement, upcoming Off Campus Drive, Government Jobs, Sarkari Naukri, Internships, Pool Campus Drive, Joint Campus Drive, Jobs for 2024 Batch, 2023 Batch, 2025 Batch, 2022 Batch, 2021 Batch, Walk-in-Interview

Zoho Off Campus Drive 2024 | Join as Technical Support Engineer in Chennai | Placement Officer

Overview

Are you looking to kickstart your career in the tech industry? Zoho, one of the leading software companies, is conducting an Off Campus Drive in 2024 to hire Technical Support Engineers in Chennai. This is a fantastic opportunity to join a dynamic team and grow your career in technical support.

Job Description

As a Technical Support Engineer at Zoho, you will be responsible for:

Answering customer queries about product features and capabilities through phone, email, and chat.
Efficiently troubleshooting technical issues reported by customers and assisting them with in-product and third-party configurations.
Taking ownership of unresolved cases and coordinating with internal teams to ensure prompt resolution.
Working closely with the Engineering and Product Management teams to escalate critical issues and provide suggestions for product enhancement.
Coordinating with various internal teams during an incident and effectively communicating the status until resolution.
Consistently meeting SLA and other key performance metrics.

Requirements

To be considered for the Technical Support Engineer position, you should have:

Excellent verbal and written English communication skills.
Attention to detail and a strong desire to learn.
Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis.
Flexibility with all modes of support - email, live chat, and calls.
Experience as a Technical Support Engineer, Customer Success Specialist with an Email Service Provider, Email Security Software Vendor, or Domain Hosting Provider is an added advantage.
Basic knowledge of Networking and Active Directory.

Work Location

Chennai

Note: Only shortlisted candidates will be notified of the further interview process.

Why Join Zoho?

Zoho is renowned for its innovative software solutions and customer-centric approach. Working at Zoho provides an opportunity to collaborate with some of the brightest minds in the industry, gain hands-on experience, and develop your skills in a supportive environment. As a Technical Support Engineer, you will play a critical role in ensuring customer satisfaction and contributing to the continuous improvement of Zoho's products.

How to Apply?

To apply for the Technical Support Engineer position at Zoho, follow these steps:

1. Visit the Zoho Careers Page: Go to the official Zoho careers page and search for the Technical Support Engineer position.

2. Submit Your Resume: Upload your latest resume and provide all the required details.

3. Complete the Application Form: Fill in the application form with accurate information.

4. Submit Your Application: Review your application and submit it.

Only shortlisted candidates will be contacted for the interview process. Make sure to provide accurate contact details.

FAQs

Q: What qualifications are required for the Technical Support Engineer position at Zoho?

A: You need excellent verbal and written English communication skills, attention to detail, willingness to work night and weekend shifts, and flexibility with support modes. Experience with email service providers, email security software vendors, or domain hosting providers is an added advantage, along with basic knowledge of Networking and Active Directory.

Q: What will be my responsibilities as a Technical Support Engineer at Zoho?

A: Your responsibilities will include answering customer queries, troubleshooting technical issues, taking ownership of unresolved cases, coordinating with internal teams, escalating critical issues, and meeting SLA and performance metrics.

Q: Where will the job be located?

A: The job location is in Chennai.

Q: How will I know if I am shortlisted for the interview?

A: Only shortlisted candidates will be notified about the further interview process.

Q: Is it necessary to have experience in technical support to apply?

A: While experience is an added advantage, it is not mandatory. Fresh graduates with the required skills and a strong desire to learn are also encouraged to apply.

Conclusion

Joining Zoho as a Technical Support Engineer in Chennai is a great opportunity to start your career in the tech industry. With a supportive work environment, opportunities for growth, and the chance to work with cutting-edge technology, Zoho offers an excellent platform for professional development. Apply now and take the first step towards a rewarding career at Zoho!

How to Apply:

Apply Link: Click Here To Apply for Zoho