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Boston Consulting Group Recruitment 2024 | Hiring Freshers as IT Service Associate in Delhi | Placement Officer

Overview

Boston Consulting Group (BCG), a global management consulting firm, is actively seeking fresh graduates for the role of IT Service Associate in their Delhi office. This is an exciting opportunity for individuals passionate about technology and customer service to kick-start their careers in a dynamic and innovative environment.

Responsibilities of the Candidate

As an IT Service Associate at BCG, you will be responsible for a variety of tasks to ensure the smooth operation of technology services. Key responsibilities include:

On-Site Technology Support: Provide support in both home and office environments across multiple platforms (PC, Mac, iOS, Android, etc.).
Microsoft Operating Systems & Active Directory: Use your knowledge to offer 1st/2nd line IT support to users.
Technical Troubleshooting: Address and log technical issues received via phone calls or tickets using the IT Service Management tool Service Now.
Documentation: Assist with documenting critical and routine technical procedures and create end-user literature.
Video Conference & Telecommunications Support: Troubleshoot systems and support key users when required.
Laptop Preparation & Deployment: Prepare and deploy laptops for staff, including user profile configuration and data migration.
Hardware Asset Management: Assist with hardware asset tracking and inventory management.
Project Assistance: Support global and local initiatives in an operational capacity.

Requirements

BCG is looking for candidates who meet the following criteria:

Customer Service Focus: Demonstrate excellent customer service and clear communication skills.
Problem-Solving Skills: Show resourcefulness in identifying, analyzing, and solving problems.
Professionalism: Respect the confidentiality of BCG information.
Teamwork & Independence: Ability to work independently and as part of a team.
Judgment & Initiative: Exercise sound judgment and initiative.
Continuous Learning: Eagerness to learn and develop IT knowledge.
Attention to Detail: Meticulous attention to detail and ability to meet deadlines.
Communication Skills: Clear communication style for technical and non-technical stakeholders in excellent English.
Technical Knowledge: Experience with Windows 10, Windows Server, Mac OS, Microsoft Office, Cloud file share support, MS Teams/Zoom/WebEx setup, LAN/IP networking, SCCM or imaging software, cloud technology, and VoIP.

Why Join BCG?

BCG offers a vibrant work culture that values diversity, innovation, and professional growth. As a new member of the IT team, you will have access to:

Training and Development Programs: Continuous learning opportunities to enhance your skills.
Collaborative Environment: Work with a supportive team of professionals.
Career Growth: Clear pathways for career advancement within the company.
Global Exposure: Experience working in a global firm with opportunities to participate in international projects.

How to Apply

Interested candidates can apply by visiting the BCG careers website and submitting their resumes along with a cover letter. Make sure to highlight your relevant experience and skills that align with the job requirements.

FAQs

Q1: What qualifications do I need to apply for the IT Service Associate role?
A: BCG seeks candidates with a focus on customer service, problem-solving skills, professionalism, teamwork, and a continuous learning mindset. Technical knowledge in relevant areas is also essential.

Q2: Is prior work experience necessary for this position?
A: Freshers are encouraged to apply, but having some relevant experience or internships can be beneficial.

Q3: What kind of training will I receive if hired?
A: BCG provides extensive training and development programs to help new hires succeed in their roles and advance their careers.

Q4: How does BCG support career growth?
A: BCG offers clear pathways for career advancement, mentorship programs, and opportunities to participate in international projects.

Q5: What is the application process?
A: Visit the BCG careers website, submit your resume and cover letter, and highlight your relevant experience and skills.

Conclusion

Boston Consulting Group’s recruitment for IT Service Associates in Delhi presents a fantastic opportunity for fresh graduates to start their careers in a prestigious global firm. If you have a passion for technology and customer service, this role could be the perfect fit for you. Apply now to join a team that values innovation, collaboration, and professional growth.

How to Apply:

Apply Link: Click Here To Apply for British Consulting Group (BCG)