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Accenture Off Campus Recruitment Drive 2024 | Hiring Graduates as Application Tech Support Practitioner in Bangalore

Introduction

Accenture is hosting an off-campus recruitment drive in 2024, offering an exciting opportunity for graduates to join as Application Tech Support Practitioners in Bangalore. This role is ideal for individuals with 0-2 years of experience, looking to kickstart their careers in a dynamic and supportive environment. If you are passionate about technology, service desk management, and providing exceptional client support, this role is perfect for you.

Job Overview

Project Role: Application Tech Support Practitioner
Location: Bangalore
Job No.: ATCI-4380570-S1722569
Employment Type: Full-Time

Job Description
Project Role Description

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using your exceptional communication skills to keep our world-class systems running. Your responsibilities will include accurately defining client issues and interpreting and designing resolutions based on deep product knowledge.

Must-Have Skills

Service Desk Management
Service Desk Voice Support
Japanese Language Proficiency

Good-to-Have Skills

Experience Required

Minimum 0-2 years of experience

Educational Qualification

Graduate

Summary

In this role, you will be responsible for providing service desk voice support to clients in the Japanese language. Your typical day will involve managing service desk operations and ensuring timely resolution of client issues.

Roles & Responsibilities

Provide service desk voice support to clients in Japanese, ensuring timely resolution of client issues.
Manage service desk operations, including incident management, problem management, and change management.
Collaborate with cross-functional teams to ensure seamless service delivery to clients.
Maintain accurate records of service desk activities and ensure compliance with service level agreements (SLAs).
Identify opportunities for service improvement and implement best practices to enhance service quality.

Professional & Technical Skills

Must-Have Skills:

Service Desk Voice Support
Japanese Language Proficiency

Good-to-Have Skills:

Knowledge of ITIL framework

Strong understanding of service desk management principles and practices
Experience in incident management, problem management, and change management
Excellent communication skills in Japanese and English
Ability to work in a fast-paced environment and manage multiple priorities

Additional Information

The candidate should have a minimum of 0-2 years of experience in service desk management.
The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering high-quality service desk support.
This position is based at our Bengaluru office.

FAQs

1. What is the role of an Application Tech Support Practitioner?

An Application Tech Support Practitioner acts as the ongoing interface between the client and the system or application. They are responsible for managing service desk operations and ensuring timely resolution of client issues, with a focus on service desk voice support in Japanese.

2. What are the qualifications required for this role?

Candidates must be graduates with 0-2 years of experience in service desk management. Proficiency in Japanese and strong communication skills are essential.

3. What skills are necessary for this position?

The must-have skills include Service Desk Management, Service Desk Voice Support, and Japanese language proficiency. Knowledge of the ITIL framework is a good-to-have skill.

4. Where is this job located?

This position is based in Bangalore, India.

5. How can I apply for this position?

You can apply for this position through the Accenture careers website or through the link provided in the recruitment drive announcement.

Conclusion

Accenture's off-campus recruitment drive for 2024 offers a golden opportunity for graduates to join as Application Tech Support Practitioners in Bangalore. With a focus on quality, client interaction, and technical support, this role is perfect for those with a passion for technology and service excellence. If you meet the qualifications and are ready to take on a challenging yet rewarding role, we encourage you to apply and become a part of our dynamic team.

How to Apply:

Apply Link: Click Here To Apply for Accenture