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WNS Fresher Vacancies 2024 | Hiring Freshers as Associate/Sr. Associate in Bangalore | Placement Officer

Introduction

Are you a recent graduate looking to kickstart your career in a dynamic and innovative environment? WNS is offering exciting opportunities for freshers to join their team as Associates/Sr. Associates in Bangalore. With a strong reputation in Business Process Management (BPM) and a presence across multiple industries, WNS provides an excellent platform for young professionals to grow and excel.

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global leader in Business Process Management (BPM). Combining deep industry knowledge with technological and analytical expertise, WNS co-creates digital-led transformational solutions with clients across 10 industries. These industries include Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities. With over 44,000 employees, WNS delivers a comprehensive range of BPM services, such as finance and accounting, procurement, customer interaction services, and human resources.

Job Description

As an Associate/Sr. Associate at WNS, you will be responsible for handling customer interactions in a professional and efficient manner. Your key responsibilities will include:

1. Handling inbound and outbound customer calls.

2. Providing accurate information and resolving customer inquiries, complaints, and issues promptly.

3. Assisting customers with product or service-related questions and account inquiries.

4. Utilizing active listening skills to understand customer needs and ensure their satisfaction.

5. Maintaining thorough knowledge of company products, services, policies, and procedures.

6. Documenting customer interactions and updating customer records with accurate information.

7. Escalating complex or unresolved issues to the appropriate department or supervisor.

8. Upselling and cross-selling products or services as required.

9. Performing all duties within team and personal targets.

10. Being comfortable with a 24x7 work environment, including night shifts.

Qualifications

To be considered for this role, you must be a graduate. Additionally, you should be adaptable to working in night shifts and rotational shifts.

Why Join WNS?

Joining WNS as a fresher offers numerous benefits, including:

Career Growth: WNS provides a structured career path and opportunities for advancement within the organization.
Training and Development: Comprehensive training programs to enhance your skills and knowledge.
Work Environment: A supportive and dynamic work environment that encourages innovation and collaboration.
Global Exposure: Opportunities to work with international clients and gain global exposure.

How to Apply

Interested candidates can apply by visiting the WNS careers page and submitting their application online. Make sure to include your updated resume and cover letter highlighting your relevant skills and qualifications.

FAQs

1. What are the working hours for the Associate/Sr. Associate positions?

The positions require flexibility to work in a 24x7 environment, including night shifts and rotational shifts.

2. What qualifications are needed for these positions?

Candidates must be graduates. Additional training and skill development will be provided by WNS.

3. How can I apply for the Associate/Sr. Associate positions at WNS?

You can apply by visiting the WNS careers page and submitting your application online.

4. What kind of training will be provided to freshers?

WNS offers comprehensive training programs that cover company policies, products, services, and essential customer service skills.

5. Is there an opportunity for career growth at WNS?

Yes, WNS offers structured career paths and opportunities for advancement within the organization.

Conclusion

WNS is an excellent place for freshers to start their careers. With a strong focus on innovation, customer satisfaction, and employee development, WNS provides a supportive and dynamic work environment. If you are a recent graduate looking for a challenging and rewarding career, consider applying for the Associate/Sr. Associate positions at WNS in Bangalore.

How to Apply:

Apply Link: Click Here To Apply for WNS