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Salesforce Off-Campus Recruitment Drive 2024: Join as an Associate Technical Support Engineer in Hyderabad

1. Introduction

2. About Salesforce

3. Futureforce University Recruiting

4. Job Category: Customer Success

5. Job Details: Associate Technical Support Engineer

· Responsibilities

· Preferred Qualifications

6. Work Environment and Shifts

7. Conclusion

8. FAQs

Introduction

In the competitive landscape of the tech industry, opportunities for career advancement are abundant, especially with industry giants like Salesforce. The Salesforce Off-Campus Recruitment Drive 2024 presents an enticing prospect for individuals looking to kickstart their career as an Associate Technical Support Engineer in Hyderabad.

About Salesforce

Salesforce, known as the Customer Company, is at the forefront of revolutionizing business through the integration of AI, Data, and CRM technologies. With a commitment to core values, Salesforce aims to empower companies across diverse sectors to connect with customers in innovative ways, fostering growth and positive change.

Futureforce University Recruiting

The Futureforce University Recruiting program by Salesforce is dedicated to nurturing talent by providing real-world projects to interns and graduates. With a global presence, recruits have the opportunity to collaborate on a global scale, benefitting from mentorship programs and talent development courses.

Job Category: Customer Success

The role of Associate Technical Support Engineer falls under the Customer Success category at Salesforce, emphasizing the importance of client satisfaction and support excellence.

Job Details: Associate Technical Support Engineer

As an Associate Technical Support Engineer, you will play a pivotal role in ensuring the seamless operation of Salesforce's suite of products for clients. Key responsibilities include:

Responsibilities

Providing expert-level technical support via phone and web
Managing support cases and maintaining documentation
Collaborating with technical support teams
Identifying opportunities for process improvement and customer optimization

Preferred Qualifications

Graduation in Engineering (2023)
Up to 12 months of work experience
Previous experience with Salesforce CRM and Marketing Cloud
Knowledge of Internet development technologies and databases
Ability to work independently and adapt to shifts

Work Environment and Shifts

The Global Support environment at Salesforce operates 24/7, necessitating flexibility in work hours. Shifts may vary based on business needs, covering AMER, EMEA, and APAC hours.

Conclusion

The Salesforce Off-Campus Recruitment Drive 2024 offers aspiring professionals the chance to embark on a rewarding career journey as an Associate Technical Support Engineer in Hyderabad. With a commitment to fostering talent and driving innovation, Salesforce provides an ideal platform for personal and professional growth.

FAQs

1. What does the role of an Associate Technical Support Engineer entail?

The role involves providing expert-level technical support to clients, managing support cases, and collaborating with cross-functional teams to ensure client satisfaction.

2. What qualifications are preferred for this role?

Preferred qualifications include graduation in Engineering (2023), up to 12 months of work experience, and familiarity with Salesforce CRM and Marketing Cloud.

3. What is the work environment like at Salesforce?

Salesforce operates in a fast-paced, client-centric environment, with a focus on collaboration, innovation, and continuous improvement.

4. Are there opportunities for career advancement within Salesforce?

Yes, Salesforce offers various avenues for career growth and development, including mentorship programs, talent development courses, and opportunities to work on real projects.

5. How can I apply for the Associate Technical Support Engineer position?