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Citi Entry Level Job 2024 | Join as an Officer - Chat Operations in Pune | Placement Officer
Job Req ID 22584138
Location(s) Pune, India
Job Type On-Site/Resident
Job Category Operations - Core
This
is an entry-level position responsible for providing operations support
services, including but not limited to; record/documentation maintenance,
storage & retrieval of records, account maintenance, imaging and the
opening of accounts in coordination with the Operations - Core Team.
Responsibilities:
- Utilizes Chat platform to respond to service
inquiries from customers and provide a comprehensive resolution to the
complaints/queries
- Follow-up on all customer requests via chat and
email
- Maintains detailed knowledge of product and
service offerings to customers
- Analyzes risk areas and identify solutions to
meet customer's needs
- Ensuring Information security for sensitive
data
- Helps to teach our customer how to self-service
through our internet website
- Balancing NPS and ensuring a positive customer
experience while managing/minimizing operating losses
- Accurate reporting of MIS/Timekeeping
- Undertake other assignments/projects as given
by the Team Lead/Manager
- Apply professional attitude and image for all
internal and external customers
- Liaising with various departments and also do
account level system maintenances while resolving customer
queries/complaints
Qualifications-External:
- Overall 0 - 3 years of relevant
experience
- Sound presentation and analytical skills
- Strong problem solving skills and
detail-oriented
- Graduate in any stream, masters degree is not a
mandate
Preferences:
- Must possess excellent PC and keyboarding
skills (30 WPM – typing speed; 90% accuracy)
- Must possess good verbal and written
communication skills to include proficiency with grammar, spelling
and punctuation
- Must possess good analytical skills
- Courteous with strong customer service orientation
- Dependable with proficient attention to detail
- Persuasiveness and a willingness to resolve
customer queries
- Prior
experience working in a customer service/customer support space for
international market is highly preferred.
- Prior
experience in email/chat process highly preferred
- Experience working in a retail
banking space is highly preferred.
Shift of operations:
- US Day/India Night - Rotating shift with work
on Saturday/Sundays. 5 day work week
FAQs:
Q: Is prior experience required for this
position?
A: While prior experience is preferred,
this is an entry-level position suitable for fresh graduates as well.
Q: What are the working hours?
A: The shift of operations is US Day/India
Night with a rotating shift schedule.
Q: Are there opportunities for career
advancement?
A: Yes, Citi provides opportunities for
career growth and development within the organization.
Conclusion:
Don't
miss this opportunity to join Citi's dynamic team in Pune! Apply now and take
the first step towards a rewarding career in operations support.
How to Apply:
Apply Link: Click
Here To Apply for Citi
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