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Ciena Off Campus Recruitment Drive 2024 | Hiring Fresher Engineers as Technical Support Engineer | Placement Officer

Introduction:

Are you a fresh engineering graduate looking to launch your career with a reputable company? Ciena's Off Campus Recruitment Drive 2024 offers an exciting opportunity for individuals interested in the role of Technical Support Engineer.

Job Responsibilities:

As a Technical Support Engineer at Ciena, you will be responsible for providing first-level technical support to customers using BluePlanet ROA software. Your tasks will include troubleshooting and resolving software and system-related issues, collaborating with the engineering team to identify and resolve product bugs, and assisting in the development and maintenance of technical documentation.

Maintaining a high level of customer satisfaction is crucial in this role. You will interact with customers daily, working on production and deployment issues, and provide valuable feedback to the larger Ciena team for resolution. Additionally, you will play a key role in minimizing customer dissatisfaction by devising effective workarounds for functionality shortcomings.

Candidate Requirements:

To be eligible for this role, candidates should possess a Bachelor's degree in network engineering, systems engineering, computer science, or a related field. Previous experience in a work placement with an equipment vendor in the Telco industry is preferable. A CCNA or equivalent qualification would be advantageous.

FAQS:

Q1: What qualifications are required for the Technical Support Engineer position at Ciena?

A1: Candidates should have a Bachelor's degree in network engineering, systems engineering, computer science, or a related field. Experience in the Telco industry and a CCNA or equivalent qualification is preferred.

Q2: What are the primary responsibilities of a Technical Support Engineer at Ciena?

A2: Technical Support Engineers at Ciena provide first-level technical support, troubleshoot and resolve software issues, collaborate with the engineering team to identify and resolve bugs, and assist in the development of technical documentation.

Q3: How can I apply for the Ciena Off Campus Recruitment Drive 2024?

A3: To apply, visit the official Ciena website and navigate to the Careers section. Look for the job opening for Technical Support Engineer and follow the application instructions provided.

Conclusion:

Ciena's Off Campus Recruitment Drive 2024 is an excellent opportunity for fresh engineering graduates to step into the dynamic field of network engineering. The role of a Technical Support Engineer offers diverse responsibilities, providing a solid foundation for your career. If you meet the requirements and are eager to contribute to a leading company in the Telco industry, don't miss the chance to apply.