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Wipro Off Campus Drive 2024 | Join as a Management Trainee in Gurugram

Introduction:

Are you ready to kickstart your career as a Management Trainee? Wipro's Off-Campus Drive 2024 offers an exciting opportunity in Gurugram. Read on to discover how you can become a part of this dynamic team.

About Wipro

Wipro, a global IT consulting and business process services company, is renowned for fostering talent and providing a platform for career growth. With a commitment to excellence, Wipro is an ideal place for ambitious individuals to thrive.

Job Description

Role Purpose: The role aims to provide effective technical support, actively resolving client issues to meet process SLAs.

Responsibilities

1. Support Process:

Manage transactions per required quality standards.
Field all incoming help requests via telephone and/or emails.
Document end user identification information and the nature of problems.
Update availability in the RAVE system for productivity.
Record, track, and document all queries received, successful and unsuccessful resolutions.
Follow standard processes to resolve client queries.
Access and maintain internal knowledge bases for effective problem resolution.
Identify trends in call logs to prevent future problems.
Maintain and update self-help documents for customers.

2. Customer Service Excellence:

Diagnose and troubleshoot client queries effectively.
Provide product support and resolutions through step-by-step solutions.
Assist clients in navigating product menus and understanding features.
Maintain logs and records of customer queries.
Process and record all incoming calls and emails using designated tracking software.
Offer alternative solutions to retain customers' business.
Follow up with customers for feedback and contract/SLA compliance.

3. Operational Excellence:

Undertake product training to stay current with features, changes, and updates.
Enroll in product-specific and other client-required/recommended trainings.
Partner with team leaders to identify training themes and learning issues.
Update job knowledge through self-learning opportunities and maintaining personal networks.

FAQS

1. Who is eligible for Wipro's Off-Campus Drive 2024?

Graduates and individuals pursuing their final year of Bachelor's or Master's degree, especially those with technical backgrounds, are eligible.

2. How can I apply for the Management Trainee position?

To apply, visit the official Wipro careers page and look for the Off-Campus Drive 2024. Follow the application process outlined on the website.

3. What sets Wipro apart as an employer?

Wipro stands out for its commitment to operational excellence, customer service, and continuous learning. Employees are part of a dynamic team shaping the future of technology.

Conclusion

Wipro's Off-Campus Drive 2024 is your gateway to a rewarding career as a Management Trainee. Join a company committed to operational excellence, customer service, and continuous learning. Apply now to be a part of Wipro's dynamic team in Gurugram and shape the future of technology!