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ZS Early Career Jobs 2024 | Join as a Technical Support Associate in Pune | Placement Officer

Introduction:

Are you ready to embark on a rewarding career in IT support? ZS is hiring for the position of Technical Support Associate in Pune. This is your chance to join a dynamic team and contribute to cutting-edge technology solutions.

Job Responsibilities:

Provide comprehensive support for Laptops, printers, and MS Teams phone support.
Install and configure hardware, operating systems, and applications (Win 10, MacBook, Office 365, Outlook, DLP, backup tools).
Handle technical support tools and OS imaging, including VPN and SCCM.
Troubleshoot domain connectivity, Outlook, and MS Teams telephony issues.
Configure and support MacBooks, mobile devices (Android and iOS), printers, VC equipment, zoom equipment, and boardroom setups.
Offer support for web conferencing applications such as Zoom, Skype, WebEx, and MS Teams.
Troubleshoot system and network problems, diagnose, and solve hardware or software faults.
Provide level 1 troubleshooting for LAN and wireless connectivity.
Support the rollout of new applications and software.
Set up new user accounts, manage profiles, and address password-related issues.
Handle file server and file share access issues.
Troubleshoot ZS application-related problems.
Support data center maintenance activities.
Monitor email alerts and collaborate with other teams to resolve issues.
Perform administrative tasks, including initiating hardware repairs, assisting with organizational efforts, and managing IT equipment inventories.
Maintain documentation records of purchase items, costs, deliveries, and IT equipment inventories.
Establish good working relationships with users, vendors, and professionals.
Be flexible with work timings and shifts.
Travel as needed for projects, both within India and internationally.

Candidate Requirements:

BS/BE with a record of high academic achievement.
A+ certification or Microsoft Certified Systems Administrator.
Eagerness to contribute in a team-oriented environment.
Ability to work methodically and analytically in a quantitative problem-solving environment.
Excellent leadership, communication, and organizational skills.
Strong customer service skills.
Willingness and ability to travel as needed for projects, possessing work authorization in India.

FAQs:

Q: What academic qualifications are required?

A: A BS/BE degree with a record of high academic achievement is required.

Q: Is travel involved in this role?

A: Yes, candidates must be willing and able to travel as needed for both domestic and international projects.

Q: Are certifications mandatory for the Technical Support Associate role?

A: Yes, either A+ certification or Microsoft Certified Systems Administrator is required.

Conclusion:

Joining ZS as a Technical Support Associate opens the door to a challenging and rewarding career in IT support. With a focus on cutting-edge technologies and a commitment to professional development, ZS provides a platform for individuals to thrive in a collaborative and innovative environment. Don't miss this opportunity to be a part of a dynamic team—apply now and take the first step towards an exciting future with ZS!