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ICICI Bank Off Campus Drive 2023 | Join as Phone Banking Officer in Indore | Placement officer

Introduction:

Are you ready to embark on a fulfilling career in banking? The ICICI Bank Off Campus Drive for 2023 in Indore offers an exciting opportunity to join as a Phone Banking Officer.

About the Role:

As a Phone Banking Officer, you'll engage with customers from various segments, providing comprehensive assistance to simplify their banking experience. Your responsibilities will revolve around resolving queries efficiently over the phone, offering suitable products and services, and cross-selling banking solutions. It's crucial to understand customer profiles, behavior, and portfolios to identify sales opportunities while prioritizing customer satisfaction.

Key Responsibilities:

Query Resolution: Timely resolution of customer complaints over the phone.
Customized Solution Offering: Providing relevant products and services tailored to individual needs.
Beholding Values: Creating fair products that benefit both the customer and the bank.
360-degree Banking: Collaborating across teams to offer products aligning with customer needs.
Training: Supporting training efforts to enhance staff knowledge and improve cross-selling.
Adherence to Compliance: Ensuring compliance with information security and quality process norms.

Key Qualifications & Skills:

Educational Qualification: Graduates
Good Communication: Strong oral and written communication skills.
Customer Service Skills: Actively listening and addressing customer grievances.
Team Synergy: Willingness to collaborate with various teams for support.
Proactivity: Addressing customer concerns promptly with viable solutions.

Location and Experience:

Location: Indore
Min Experience (yrs): 0.00
Max Experience (yrs): 5.00

FAQS:

Q: What educational qualifications are required for this role?

A: Graduates are eligible for the position.

Q: What skills are essential for a Phone Banking Officer?

A: Strong communication, customer service, teamwork, and proactive approach are crucial.

Q: What are the primary responsibilities of a Phone Banking Officer?

A: Handling customer queries, offering tailored solutions, ensuring compliance, and collaborating for 360-degree banking.

Conclusion:

Joining ICICI Bank as a Phone Banking Officer in Indore presents an opportunity to not only engage with customers but also grow professionally by honing essential banking skills.