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Optum Off Campus Drive 2023 | Join as Customer Service Representative in Hyderabad | Placement Officer
Optum Off Campus Drive 2023: Join as a Customer Service Representative in Hyderabad
Are you a fresher looking for a
rewarding career in the healthcare industry? Optum's Off Campus Drive 2023
offers you the opportunity to join as a Customer Service Representative in
Hyderabad. Let's delve into the details of this exciting opportunity.
About Optum
Optum is a global organization dedicated
to improving the lives of millions by delivering care aided by technology. As a
Customer Service Representative at Optum, you will play a crucial role in
connecting people with the care, pharmacy benefits, data, and resources they
need to live healthier lives. Here, you'll discover a culture guided by
diversity and inclusion, work alongside talented peers, and enjoy comprehensive
benefits and career development opportunities.
Primary Responsibilities
As a Customer Service Representative,
your primary responsibilities will include:
- Handling chat messages from customers who have questions about their
health benefits.
- Providing support for secure email inquiries.
- Using your personality and tools to assist customers in
understanding the available healthcare benefits.
- Engaging in online communication that promotes dialogue and
establishes rapport. This involves using correct grammar and concise
communication.
- Typing at a reasonable pace, approximately 30-35 words per minute.
- Offering product information, using service engagement skills, and
efficiently utilizing service resources.
- Demonstrating comfort and proficiency in using technology, the
Associate Workspace, and automation tools.
- Being savvy with applications, websites, and SMS to meet consumers'
high expectations.
- Reading between the lines and interpreting customer queries.
- Adapting to changes in the messaging program.
- Maintaining a healthy brand-to-consumer relationship by
communicating primarily through messaging. This enhances the customer
service experience and allows for personalized interactions.
Required Qualifications
To be eligible for this role, you should
have:
- Any Graduate qualification (Excluding B tech/MCA).
- Excellent interpersonal and business communication skills, both
verbal and written.
- General knowledge of computers and business operations.
- A minimum typing speed of 30-35 Words Per Minute.
Join Optum and Make a Difference
By becoming a Customer Service
Representative at Optum, you'll have the opportunity to create positive
customer experiences for healthcare providers and members, impacting their
lives for the better. Join Optum and be part of a team dedicated to improving
the lives of millions.
About Optum
Optum is on a mission to make the health
system work better for everyone. They harness a vast accumulation of
health-related information and apply incredible ideas to guide health and
lifestyle choices, manage pharmacy benefits, and more. As part of the
UnitedHealth Group family of businesses, Optum brings together the best minds
and most advanced ideas in healthcare.
Diversity and Equal Opportunity
UnitedHealth Group is an Equal
Employment Opportunity/Affirmative Action employer. They welcome diversity and
believe it creates a healthier atmosphere. All qualified applicants will
receive consideration for employment without regard to various factors,
including race, color, religion, age, national origin, protected veteran
status, disability status, and more.
Join Optum and Start Doing Your Life's Best Work
At Optum, you'll work with
high-performance teams and tackle sophisticated challenges that truly matter.
This is your opportunity to make your life's best work a reality.
Diversity creates a healthier
atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative
Action employer and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any other
characteristic protected by law.
UnitedHealth Group is a drug-free
workplace. Candidates are required to pass a drug test before beginning
employment.
Apply Link: Click
Here to Apply for Optum
Apply Link: Click Here to Apply for Optum
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