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OLX Off Campus Drive 2023 | Hiring Any Graduate as Email Executive in Gurugram | Placement Officer
Join OLX as an Email Executive
in Gurugram! Be a part of a sustainable world through trade, providing
excellent customer service, and managing email queries and complaints. Apply
now and grow with OLX!
GURUGRAM, HARYANA, INDIA /
OLX AUTOS – OPERATIONS /
CONTRACT
/ HYBRID
WELCOME TO OLX
At OLX, we work together to build a more
sustainable world through trade.
We make it safe, smart, and
convenient to buy and sell cars, find housing, get jobs, buy and sell household
goods, and more. Our colleagues around the world help to serve millions of
people around the world every month, through its well-loved consumer brands
including OLX, Otomoto, and Property24.
Join OLX and see how far you can go.
We are looking for Email
Executive for Gurgaon location #LI-Hybrid.
What you'll do:
- Replying to e-mail queries, requests,
concerns, and Google Play Store reviews on behalf of OLX
- Call customer as per the process as and when
required
- Ensuring quality responses to all queries and
complaints; maintaining and adhering to quality standards as per laid
down SOPs
- Acknowledging and resolving customer
complaints on priority
- Following first time right approach in
providing accurate resolution and reducing re-open cases
- Maintaining the first response time within
defined SLAs for Email and Social Media tickets
- Ensuring customer satisfaction on responses
and limiting dissatisfaction
- Maintaining a positive, empathetic, and
professional attitude toward customers at all times
- Communicating and coordinating with
colleagues, as necessary
- Knowing OLX products inside and out so that
you can answer questions
- To manage social media (Facebook, Twitter,
Instagram) and App queries as per the SLAs
- To manage all daily tasks and duties related
to the process with strict compliance to guidelines
- Be flexible as per the business requirement
subject to overtime during offs, festivals and 24/7 shifts
Who we are looking for:
- Graduation/bachelor’s degree is required
- Excellent written and verbal skills
- Strong customer service skills and a
demonstrated ability to take initiative and be professionally persistent
- Working knowledge of CRM tools would be an
added advantage
- Must possess ability to navigate multiple
systems at once and multi-task
- A minimum one-year experience in Customer
Support Profile required with proficiency in written as well as verbal
communication
- Must be Customer centric
- Extreme dedication, sincerity, and willingness
to go the extra mile
- Good knowledge of basic computer skills
- Desire to work in a fast-paced, challenging
environment
- Experience with e-commerce, retail,
advertising, or media would be an advantage
What we will give you:
- Contribute to the global OLX Group success
- Excellent growth opportunities
- Work with an international team of top
engineers learning from one another
We are turning Diversity &
Inclusion into our superpower and competitive advantage.
If you are as excited as us
about this position and our company, we hope you join us! If you’d like to
learn more about the OLX Group take a look at the other parts of our website.
And remember, we are equal opportunities employers.
Why join OLX?
At OLX, we invest in ourselves
and each other to reach our full potential. We avoid bureaucracy and empower
our teams to innovate; with opportunities, training, and leadership behaviors a
key focus for all. Our commitment to inclusion ensures we listen to a diverse
range of voices when making decisions. And, we combine the spirit and agility
of a startup with our global scale and the backing of Prosus, one of the
largest consumer internet groups in the world.
Diversity, Equity and Inclusion at OLX
At OLX, we are committed to
creating a diverse, inclusive, and authentic workplace. We strongly encourage
people of all races, ethnicities, disabilities, ages, gender identities or
expressions, sexual orientations, religions, backgrounds, and experiences to
apply.
If you are excited about this
role, and your past experiences do not align perfectly with every criteria
asked for in the job description, we would still like you to apply. You may be
just the right candidate for this or other opportunities across the business,
and we'd like to hear from you.
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