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VMware Off Campus Recruitment 2023 | Hiring Freshers as Technical Support Engineer in Bangalore | Placement Officer
Join VMware's fast-growing team
as a Technical Support Engineer in Bangalore! Be a part of the proactive
Support Services (SPSS) team, working on reducing outages proactively for top
VMware customers. Your role will involve analysing, diagnosing, and fixing
technical issues expertly to prevent production impact. As a motivated
self-starter with strong customer service and technical analytical skills,
you'll liaise with account managers, gather feedback, and provide the best customer
experience. If you have expertise in VMware products, good problem-solving
skills, and a passion for learning, this opportunity is for you. Embrace the
chance to work with cutting-edge technologies, enjoy a comprehensive benefits
package, and be a part of VMware's mission to unlock new opportunities for
people and the planet. Apply now and shape what's possible with VMware!
#VMwareRecruitment #TechnicalSupportEngineer #BangaloreHiring #JoinVMware
Location: Bangalore, IND
Categories: Technical Support
Req Id: R2306551
Job Description
- Elevator
Pitch:
Are you passionate about
learning new technology and adding value to VMware’s top customers by reducing
outages proactively? VMware has a Technical Support role for
you.
VMware is the leader in
virtualization and cloud infrastructure solutions that enable our more than
350,000 enterprise and SMB customers to thrive in the Cloud Era/ A pioneer in
the use of virtualization and policy-driven automation technologies, VMware
simplifies IT complexity across the entire datacenter to the virtual workplace,
empowering customers with solutions in the software-defined datacenter to
hybrid cloud computing and the mobile workspace.
Our team of 32,000+ people
working in 100+ locations worldwide is committed to building a community where
phenomenal people want to work long term by living our values of passion,
innovation, execution, collaboration, active learning and giving back. If you
are ready to accelerate, innovate and lead, join us as we challenge constraints
and tackle problems for tomorrow today. Learn more at www.vmware.com/careers. Are
you ready to join this fast-growing team?
Success In the Role:
S360 proactive Support Services
(SPSS) is a new team formed in FY22 within GS. The objective is to reduce
outages proactively for our S360 customers. This is the first time within
GS we are looking at adding value to our customers by being preventive & proactive.
As a Technical Support Engineer
of this team, you will have the opportunity to provide proactive support to top
customers of VMware, across VMware products. You will be analysing,
understanding, identifying, diagnosing, reproducing, and fixing technical
issues effectively and expertly before it has a production impact. To be
successful in this role, you must be a motivated self-starter and self-learner,
possess strong customer service and technical analytical skills and be someone
who accepts challenges.
The Work: What type of work will you be
doing? What assignments, requirements, or skills will you be performing on a
regular basis?
- Understand the environment-specific Findings
and Recommendations provided by the proactive tool and create an action
plan to communicate with the customer
- VMWare product knowledge and experience are a
must. VMWare vSphere experience is preferred
- A good understanding and experience in
Technical Support role with a high-tech product
(Windows/Unix/Linux/Storage/Networking) company.
- Liaise with Account Managers to provide the
best customer experience and prevent unplanned downtime.
- Gather customer feedback and feature requests
for our Proactive tools and take it back to the product and engineering
team to find a workable solution.
- Reproducing issues in-house and responding on
time
- Regular follow-ups with customers with
recommendations, updates, and action plans.
- Escalate issues promptly according to Standard
Operating Procedures
- Leverage internal technical expertise,
including peers, mentors, knowledge base, community forums and other
internal tools, to provide the most effective solutions to customer issues
- Create new knowledgebase articles to capture
new learning’s for reuse throughout the organization.
- Participate in technical communications within
the Team to share best practices and learn about new technologies
- Focus on an area of technical specialization
and attend technical training
- Read and work with other Technical Support
Engineers on cases that will help cultivate that expertise.
- Capable of running status calls with the
customers to keep them up to date with all the opened issues, and ongoing
projects
- Good practical working ability with
Windows/Linux/UNIX utilities, including editors and command shells
- Fluent written and verbal communication skills
in English
- Good interpersonal communication and customer
service skills are needed to work successfully with customers in high
stress and or ambiguous situations
- Strong aptitude for learning new technologies
and understanding how to utilize them in a customer-facing environment.
- A logical approach to problem-solving &
Strong Troubleshooting experience
- Willingness to work in a 24x7 environment with
flexibility to work across all shifts
- Expertise in providing voice-based Technical
Support is a key requirement
- Knowledge and experience in configuring,
implementing or troubleshooting VMware products in Compute or Cloud,
Networking, Storage or EUC will be an advantage.
Where is this role located?
Flexible: The role is considered flexible and will be a mix of working from the
Bangalore VMware office for some days. You will be expected to live within a
reasonable commute of the VMware Bangalore, India office.
What are
the benefits and perks of working at VMware?
You and your loved ones will be
supported with a competitive and comprehensive benefits package. Explore the
VMware Benefits page for additional details. Please note, benefits change by
country, please select your country from the drop-down menu at the top right
corner. www.benefits.vmware.com
Category : Client Support
Subcategory: Technical Support
Experience: Entry Level
Full Time/ Part Time: Full Time
Posted Date: 2023-07-27
VMware Company Overview: At VMware, we believe that software has the power to
unlock new opportunities for people and our planet. We look beyond the barriers
of compromise to engineer new ways to make technologies work together
seamlessly. Our cloud, mobility, and security software form a flexible,
consistent digital foundation for securely delivering the apps, services and
experiences that are transforming business innovation around the globe. At the
core of what we do are our people who deeply value execution, passion,
integrity, customers, and community. Shape what’s possible today at
http://careers.vmware.com.
Click
Here To Apply for VMware
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