Join British Council as a Graduate Trainee in Noida for Global Service Desk Role | BE/B.Tech/BSC/BCA/MCA Graduates

Join British Council as a Graduate Trainee in Noida for Global Service Desk Role | BE/B.Tech/BSC/BCA/MCA Graduates | Freshers

Looking for a Graduate Trainee role with a renowned organization? Check out British Council's Graduate Trainee position in Noida. As a GET - Global Service Desk, you'll provide level 1 and 1.5 support to clients and partners via email, chat, and telephone while ensuring adherence to individual/team KPIs. The role is open to BTech/BSc graduates with basic understanding of service desk operations, proficiency in MS Office, and good communication skills. Apply by 12th May 2023.

Company Name:	British Council
Designation:	Graduate Trainee
Location:	NOIDA
Website:	https://www.britishcouncil.in/
Qualification:	BE/B.Tech/BSC/BCA/MCA Graduate
Batch:	Any
Experience:	Freshers
Package CTC:	As per Company’s Standards
Last Date to Apply:	12^th May 2023
Job Description:	Given Below
Apply Link:	Click here To Apply for British Council

Graduate Trainee

Date: 27-Apr-2023

Location: Noida,

Company: British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Job Title: GET – Global Service Desk

Purpose of job:

To deliver optimum customer service, take ownership in maintaining an excellent Technical and Customer Service experience.

Role context

The British Council Shared Service Centre (SSC) is establishing a Customer Contact Centre to serve all first level enquires of British Council global customers. Senior Service Desk Technician will provide support to the Team Lead in achieving overall SLAs and customer services.

Main opportunities/challenges for this role

Accountabilities, responsibilities and main duties:

Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service now and telephone
Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.
Navigate meticulously to research on required information using available resources/applications.
Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
Responsible for handling critical incidents.
Ensure adherence to individual/ team’s KPIs.
Update required tools (CRM etc.) to record every customer interaction promptly.