Join the Ansys Customer Excellence Team as a Technical Support Engineer II and Advance Your Engineering Career Today ~ Placement Officer

Technical Support Engineer II, Ansys, Customer Excellence, engineering simulation software, post-sales support, complex problems, product improvement, customer feedback, career, innovation, collaboration, mastery, culture, values, Structural mechanics, Finite Element Analysis, industry-level applications, FEA software, engineering product development, customer focus, accountability, transparency, integrity, inclusiveness, urgency, teamwork, high standards, innovation, learning, discovery, collaboration, strategic direction, respect, autonomy, ethics.

Join the Ansys Customer Excellence Team as a Technical Support Engineer II and Advance Your Engineering Career Today

This article is about a Technical Support Engineer II position at Ansys, the global leader in engineering simulation software. The role involves providing technical post-sales support, finding solutions to complex problems, and improving Ansys products based on customer feedback. The article highlights the key duties, minimum education and experience requirements, preferred qualifications, and company culture and values. If you are interested in a career with a prestigious company that values innovation, collaboration, and mastery, this article is a must-read.

Technical Support Engineer II

Date: Apr 12, 2023

Location: Bengaluru, KA, IN, 560103 Hyderabad, TG, IN, 500032 Noida, UP, IN, 201304 Pune, MH, IN, 411057

Company: Ansys

Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.

Summary / Role Purpose

Join the Ansys Customer Excellence team to support our customers on all aspects of their real world engineering simulation projects and integration of Ansys software(s) in their design workflows and grow Ansys’ business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges, and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.

Key Duties and Responsibilities

Apply engineering expertise and knowledge of simulation techniques of Ansys Mechanical products to provide highest level technical support to Customers and Channel Partners
Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of large-scope, complex problems, to improve customers’ productivity and satisfaction with ANSYS products
Develop simulation best practices, solutions, FAQs for knowledge base • Develop and strengthen long-term relationships with customers. • Develop technical expertise in one or more simulation areas
Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes.
Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements
Instruct training classes on the usage of ANSYS simulation products
Execute field marketing activities including technical presentations for marketing events, assist Sales and Presales efforts to grow ANSYS business based on the expertise and skill set requirements
Participate in other strategic team and company initiatives, as needed
Learn and gain expertise in new technical areas as and when required for the team & personal development

Minimum Education/Certification Requirements and Experience

Ph.D, Masters or Bachelor’s degree in an engineering discipline (Mechanical/Applied Mechanics/Aerospace/Automotive)
Sound Knowledge of Structural mechanics & Finite Element Analysis
Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
Engaging personality, engineering curiosity and willingness for continuous learning
Ability to work independently, as well as with others in a diverse team environment
Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
Strong organizational and time management skills, possesses a sense of urgency
Projects a professional image and demonstrates business acumen, driven to succeed
Interested in working with customers and willing to travel

Preferred Qualifications and Skills

Experience in using commercial or in-house FEA software for real world, industry level applications Ansys, Inc. is an Equal Opportunity Employer.
A minimum of 0-2 years of experience in use of relevant ANSYS software or other commercial software (can be obtained or partially obtained in a university setting)
Experience of being part of engineering product development cycle an added advantage

CULTURE AND VALUES
Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:

Customer focus
Results and Accountability
Innovation
Transparency and Integrity
Mastery
Inclusiveness
Sense of urgency
Collaboration and Teamwork

WORKING AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions. With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on. Because at Ansys, it’s about the learning, the discovery and the collaboration. It’s about the “what’s next” as much as the “mission accomplished”. It’s about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.

At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.
Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost. As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.