Infosys Off Campus Drive 2023 for Freshers: Mega Walk-in Interview for Service Desk Process on 14th & 15th April in Hyderabad | Any Graduate Eligible ~ Placement Officer

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Infosys Off Campus Drive 2023 for Freshers: Mega Walk-in Interview for Service Desk Process on 14th & 15th April in Hyderabad | Any Graduate Eligible

This article provides information about the Infosys Off Campus Drive 2023 for Freshers hiring for Service Desk Process in Pune, Bangalore, and Hyderabad. The walk-in interview will take place on 14th & 15th April 2023 in Hyderabad. The job is open to Any Fulltime Graduate with 1-4 years of experience. The article also includes the job description and interview details. Read on for more information.

About the job

Greeting from Infosys BPM Ltd,

We are hiring for Service desk process, please walk-in for interview on 14th & 15th April 2023 at Hyderabad

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-154922

Interview details

Interview Date: 14th & 15th April 2023

Interview Time: 10 AM till 12 PM

Interview Venue:

PUNE Venue:

Hinjewadi

Plot No. 1, Pune, Phase 1, Hinjewadi Rajiv Gandhi Infotech Park,

Building B1, ground floor, Hinjawadi, Pune,

Maharashtra 411057

Things to remember while entering the campus:

Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
Please wear masks, & follow Covid protocols
Documents to Carry:
Carry 2 Copies of print out your updated resume;
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Please find below Job Description for your reference:

Title :: Service desk

Job Location: Pune or Bangalore Or Hyderabad

Education: Any Fulltime Graduate

Expereince : 1 to 4 years

Job Description::

Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
Excellent communication skills CEFR :: B1, C1, C2.
Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BSOD, bitlocker, driver installation, Printer and wifi trouble shooting.
Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.
Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
Knowledge of Incident Management lifecycle.
Aware of current role SLA and Metrics handled.
Talents should be based out of Bangalore or Pune.
Work from Office is mandatory, No option of hybrid and WFH.
24*7 Shifts is mandatory.

MUST HAVE SKILLS:

Work expereince on service Now or relevant ticketing tool
Experience on VPN, BSOD, BITLOCKER, printer trouble shooting and WIFI troubleshooting
Experience on remote connectivity, O365, Active directory, Outlook, Drivers
SLA/Metrics