HGS India Off Campus Drive 2023 | Hiring
Freshers As Technical Executive For All Graduates
Technical Support Executive -
Bangalore CES
Job Description
Position Summary
Technical support executives
are responsible for handling calls from new and existing customers from US
regarding a variety of broadband/OS related queries. Using their knowledge of
products or services as well as great customer service skills, these professionals
address issues, provide technical support and offer information, as needed, to keep
customers satisfied and retain business.
HGS India Off Campus Drive 2023
Roles and Responsibilities
- Answers inquiries by clarifying desired
information; researching, locating, and providing information
- Determines requirements by working with
customers
- Resolves problems by clarifying issues;
researching and exploring answers and alternative solutions; implementing
solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information;
completing transactions; forwarding requests.
HGS India Off Campus Drive 2023
Education & Experience
- Under Graduates/Graduates (Non B.E, B.Tech)
- Fresher/0-12 Months
Desired Skills and Abilities
- Excellent Communication Skills
- Basic Telephone Etiquettes
- MS Office
- Basic System Navigation Skills
- Customer Focus and Being Attentive
- Trouble shooting
- Good reasoning and analytical skills
- Active listening skills
- Ability to comprehend the customer requirement
well
- Good understanding about ISP.
Criteria
- Willing to work in Rotational shifts
- 5 days work/2 rotational weekly offs
- Transport facility provided
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