Directi Off Campus Recruitment 2023 | Hiring
Fresher B.E/B.Tech as Product Support Engineer for Mumbai & Bangalore
Location | Apply Today
MUMBAI / BENGALURU /
TITAN – CUSTOMER SUCCESS /
FULL-TIME / ON-SITE
About Titan
Titan is email and
collaboration re-invented for professionals and businesses to enable richer and
more contextual conversations between them and their customers. Titan is
available exclusively through our partners –– some of the world's leading web
hosts, domain registrars and website builders. With feature-rich webmail and
mobile apps, multi-account support, and easy-to-use tools for migrating
existing emails and contacts, Titan lets you work smarter and more efficiently.
Titan is made by Nova, the innovative
company behind the workplace collaboration platform, Flock. Flock is used by
tens of thousands of companies around the world to collaborate within their
organizations.
Titan recently raised
$30 million in a strategic investment from Automattic, the company behind
innovative products like WordPress.com and
WooCommerce, at a valuation of $300 million.
What is the job like ?
- Communicate with customers in a friendly and
professional manner and help them resolve any problems faced when using
the product
- Provide Omnichannel support over chat, email,
phone and social media
- Help fix any bugs that crop up in the product
and contribute to the feature documentation
- Work with our development team and suggest
updates and features to continuously improve the customer experience
- Ensuring speedy resolution of customer issues
while maintaining high customer satisfaction
- Participate in the product planning process to
ensure that features requested by customers are prioritized and
implemented
- Strive to deliver a WOW! effect for our
customers, to further enhance their perception of our product and company
- Flexibility of working in shifts.
Who should apply for this role ?
- B.Tech / BE
Graduates
- You are extremely passionate about technology
- and can't live without your smartphone!
- You are well-versed with, and highly
interested in, Internet and mobile communication
- A natural inclination to being curious,
someone who is Research-driven and good researching skills on the
internet.
- Good to have front end coding skills
(Javascript) for customizing our Help Center and an understanding APIs
and webhooks
- You have excellent written skills, and can
explain concepts through clear and accurate writing
- You have a way with people, and particularly
good explanation skills
- You think the Team’s victory is worth more
than individual heroics
- Ability to complete large volumes of work quickly
and independently with a high level of drive, initiative and
self-motivation
- Most of all, you enjoy working in a fast paced
and dynamic environment full of young, overachieving tech enthusiasts
Benefits and Perks
We at Titan love our jobs. And
it’s no surprise – we get to work on exciting, new projects with some of the
best brains in the industry, and that too in a vibrant atmosphere that is
designed to be comfortable and conducive for our personal and professional
growth.
And Titan goes the extra mile
to make you feel at home. We offer benefits ranging from affordable catered
meals and even snacks on the house. Our workspaces are welcoming and fun,
complete with bean bag chairs and ping pong tables. You are free to wear what
makes you comfortable and choose the hours you keep as a team. Oh, and we’ve
got your family covered too, with excellent health insurance plans and other
benefits. In short, everything you need to be your best self at work!
The Titan team has continued to
work remotely through the pandemic but have continued to leverage many
technologies to work synchronously and asynchronously as a close-knit team. We
have a cohesive and robust culture of ownership and trust within our teams,
which enables both high performance and our distinct social fabric. We support
every team member remotely with their technology needs, plus a work-from-home
allowance that covers expenses involved in setting up your workspace and
internet connectivity.
We are passionate about helping
teams move to the next level of communication and collaboration and believe
that happy employees are crucial to achieving this goal. If you like the idea
of working on cutting-edge technologies and solutions that have a truly global
impact, get in touch!
Click
Here To Apply for Directi
Click Here To Join WhatsApp Group V
Click Here to get a Free Job Alert on
Email
Click Here To Join Telegram Group
If
you are satisfied with www.placement-Officer.com then kindly like & Share with
more people
Click Here To Follow us on Facebook
Thanks
0 comments:
Post a Comment