Amdocs Off Campus Drive 2023 | Hiring Fresher BE/B.Tech/BCA/BSC/MCA
as Technical & Business Operations
Agent for Pune Location
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Company
Name: |
Amdocs |
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Designation:
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Technical & Business
Operations Agent |
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Location: |
Pune |
|
Website:
|
|
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Qualification:
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BE/B.Tech/BCA/BSC/MCA
or Related |
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Batch: |
Any |
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Experience: |
Fresher |
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Package
CTC: |
Best
in Industry |
|
Last
Date to Apply: |
ASAP |
|
Job
Description: |
Given
Below |
|
Apply
Link: |
Technical & Business Operations Agent
Job ID: 174560
Required Travel: Minimal
Managerial - No
Location: India- Pune (Amdocs Site)
Who are we?
Amdocs helps those who build the future to make it
amazing. With our market-leading portfolio of software products and services,
we unlock our customers’ innovative potential, empowering them to provide
next-generation communication and media experiences for both the individual end
user and enterprise customers. Our 30,000 employees around the globe are here
to accelerate service providers’ migration to the cloud, enable them to
differentiate in the 5G era, and digitalize and automate their operations. Listed
on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in
fiscal 2021. For more information, visit Amdocs at www.amdocs.com
In one sentence
Serve as first point of contact for incidents and
service requests from end-users
What will your job look like?
- You will serve as first point of contact for
incidents and service requests from end-users.
- You will appropriately categorize, prioritize,
and escalate incidents and service requests that cannot be resolved
- You will provide simple solutions at a basic
level based on script/methods and procedures
- You will handle all queries pertaining to
incidents via email, phone, and the ticket system based on the defined
process
- You will coordinate the communication (calls,
emails, situation room, and so on) for all critical issues
- You will dispatch cases to be handled by the
appropriate function (based on understanding the product, and
service)
- You will identify issues that could be resolved
at the first level (mark as duplicates, identify non-issues, re-dispatch,
and so on).
All you need is...
- Recent graduates; experience is an added
value
- Experience with ticket-handling system is an
advantage
- Documentation skills, excellent verbal and
written communication skills
- Experience in using MS Office and end-user
applications
Why you will love this job:
- You will have a wide scope of activities
- You will have excellent products and solutions
- You will have scope for professional
development
Click
Here To Apply for Amdocs
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