Ciena Off Campus Recruitment Drive 2023 |
Hiring Freshers as Graduate Associate, GTS - Global Technical Support for
Gurgaon Location
Ciena is committed to our
people-first philosophy. Our teams enjoy a culture focused on prioritizing a
personalized and flexible work environment that empowers an individual’s
passions, growth, wellbeing and belonging. We’re a technology company that
leads with our humanity—driving our business priorities alongside meaningful
social, community, and societal impact.
Ciena Off Campus Recruitment Drive 2023
SCOPE OF RESPONSIBILITIES
Provide system level pre &
post-sales support for CIENA’s Customer base. This includes testing,
troubleshooting and remote technical support for CIENA products. Automating
data collection and issue resolution using JavaScript and Python based
scripting languages will be a key part of this role. A good understanding of
the fiber optic transport and/or switching protocols is essential. Basic
expertise in data communications protocols including Ethernet and IP networks
is required. Experience with Linux based systems would be beneficial. This
position may also involve on-site day to day interaction with the customer
concerning all aspects of network planning, deployment and technical network
issues and design.
Ciena Off Campus Recruitment Drive 2023
SPECIFIC RESPONSIBILITIES
- Automate data collection and issue resolution
- Provide remote technical support on identified
CIENA products 24x7 when required. On call duty includes evenings and weekends.
- Review with senior engineers issues found in
the field and assist Communication with Design and Supply Chain on
problems found
- Utilize debug tools as well as lab research to
aid Customer’s technical problem. Recover information necessary to
escalate the incident/issue to senior engineers. Escalation may eventually
include Engineering/Design, Product/Project Management, Documentation, or
Training
- Provide Customer feedback to Quality Assurance,
Design, Product Management, Technical Publications and Training
- Contribute to publishing of MOP/ISB/FSB
documents.
- Contribute to knowledgebase (KCS)
- Perform a Customer Lead Engineer roll for
specific customers
- Resident Engineering functions on-site or
remote
- Travel to customer sites and Ciena locations
globally
Ciena Off Campus Recruitment Drive 2023
EDUCATION AND EXPERIENCE
- Bachelor’s degree in technical field (e.g.
Engineering, Computer Science) from a four-year college or university with
zero to three years related experience or equivalent combination of
education and experience
- Experience automating tasks using scripting
languages such as JavaScript and Python
- Foundation knowledge of the operation of fiber
optic transport and/or switching equipment.
- Preferably has experience in a technical support
role with an equipment vendor in the Telco industry.
- Basic problem solving experience with
OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber
optic facilities.
Ciena Off Campus Recruitment Drive 2023
CANDIDATE PROFILE
- Proficiency with various ‘office’ software
applications including Microsoft Outlook, Microsoft Word, and Excel
- Ability to analyze, trouble-shoot and resolve
problems
- Motivated self-starter with excellent time
management skills and an ability to work from broad guidelines with
minimal supervision
- An understanding of transport and switching
systems for telecommunications applications and Optical Networking
- Familiar with various types of test equipment
for optical and protocol testing
- System level trouble shooting on fiber optic
telecommunications transport and switching equipment.
- Good foundation knowledge of OTN,
SONET/SDH/DWDM and Carrier Ethernet protocols, and a general understanding
of other Switching/transport concepts are required.
- Knowledge of computers, data communications,
Linux and IP network experience would be a benefit.
- Experience with network management systems
would be beneficial
- Strong background in relationship
building and Customer focus
- Team player
- Ability to deal with stressful situations
- Must have the ability to communicate in English
language both verbal and written
At Ciena, we are committed to
building and fostering an environment in which our employees feel respected,
valued, and heard. Ciena values the diversity of its workforce and
respects its employees as individuals. We do not tolerate any form of discrimination.
If contacted in relation to a
job opportunity, please advise Ciena of any accommodation measures you may
require.
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