Wipro Jobs for 2023 Batch Fresher Graduates
and Post Graduates | Wipro – Alight IT Off Campus Drive 2023 | Graduate
Engineer Trainee – Freshers
WIPRO Alight IT Off Campus
Drive 2023: Wipro HR Hiring freshers of Graduate Engineer Trainee in Noida
About Wipro HR Services Off Campus Drive 2023
–
Job Title : Graduate Trainee Engineer
Job Location : Noida
Experience : Freshers
Wipro Salary – As Per Industry Standard
Eligibility: BE/B.Tech/BCA/BSC/MCA or Related
Batch:
Any
Job Description
Do
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate
Customers withExceptional communication skills.
- Technical Knowledge in Troubleshooting Base
Operating systemIssues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams,
Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s
emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as
and when needed.
- Provide product and service information to
customers.
- Research required information using available
resources andOffer Solution to customers.
- Research, identify, and resolve customer
complaints usingapplicable software.
- Route calls and tickets to appropriate
resources and Domains whocan best support he user,
- Document all call information according to
standard operatingprocedures.
- Recognize, document, and alert the management
team of trends incustomer calls.
- Create SOPs for new Issues and resolution
given.
- Complete call logs and reports.
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