PTC Jobs for 2023/22
Batch Graduates and Post Graduates | PTC Off Campus Drive 2023 | Product
Analyst- Freshers | B.Tech/M.Tech/MCA | Pune Location
Job Description
Our
world is transforming, and PTC is leading the way. Our software brings the
physical and digital worlds together, enabling companies to improve operations,
create better products, and empower people in all aspects of their business.
Our
people make all the difference in our success. Today, we are a global team of
nearly 7,000 and our main objective is to create opportunities for our team
members to explore, learn, and grow – all while seeing their ideas come to life
and celebrating the differences that make us who we are and the work we do possible.
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Your Role:
You
will be responsible for providing efficient and professional support to PTC's
Global customers during Indian hours by applying product knowledge on PTC’s PLM
product - Windchill with increasing autonomy for clarifying, troubleshooting,
communicating, and documenting solutions for medium to advanced customer
issues. Also responsible for active participation in contributing and evolving
the PTC Knowledgebase by authoring technical articles by capturing best
practices, troubleshooting methodologies, and resolution.
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Your Impact:
You
will be responsible to accelerate PTC customers' success to go further than
they thought possible by providing Technical Expertise and knowledge that help
customers achieve business outcomes with PTC Software.
Your Team:
You
will be part of a highly experienced and energetic Windchill PLM support team
located in Pune, India, and will support customers across Asia. You will help
to deliver technical solutions and help customers who will develop
best-in-class products and realize the value of the PLM solution.
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Your Day-to-Day:
- Provide support
services to assist customers and field staff with the configuration and
troubleshooting of installation and functionality issues with Windchill
Products.
- Provide a customer-centric
service through their understanding of the customers’ issue, knowledge of
PTC products, and comprehension of Support Services processes.
- Developing
expert-level knowledge of the Windchill installation and functionality
issue and keeping PTC Knowledgebase evolved
- Creating software
configurations, duplicating issues, troubleshooting, investigation of
technical problems, and tracking the resolution of those problems in
collaboration with other PTC departments like R&D and QA as well as
communicating the same to customers.
- Focus on own
professional development and occasional teaching or mentoring of other
team members. With increasing experience and providing valuable input to
Technical Support projects and/or functional teams.
- Assist in the
creation and implementation of technical training and documentation
related to the above topics Collaborate with other offices worldwide to
provide first-class support for mission-critical customers
Must-Have Skills:
- Minimum Bachelor/
Master (BE, ME, BTech, MTech) in / Comp Science, E&TC or relevant
stream, masters in computer application or related field.
(MCA, MCS)
- Fresher or 1 years
of experience in support profile (Windchill or other enterprise level
software)
- Strong written and
verbal communication skills
Life
at PTC is about more than working with today’s most cutting-edge technologies
to transform the physical world. It’s about showing up as you are and working
alongside some of today’s most talented industry leaders to transform the world
around you.
If
you share our passion for problem-solving through innovation, you’ll likely
become just as passionate about the PTC experience as we are. Are you ready to
explore your next career move with us?
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