MasterCard Off campus Recruitment Drive 2023
| Hiring Entry-level Production Support Engineer
MasterCard Recruitment Drive
2023: MasterCard hiring Early Careers graduate across India for the position of
Production Support Engineer.
MasterCard Hiring Overview 2023
Job Title: Production Support Engineer
Job Location: Pune
Salary: High in Industry
Experience: Freshers/Entry Level
Qualification: BE/B.Tech/BCA/BSC/MCA or Any Related
Our Purpose
We work to connect and power an
inclusive, digital economy that benefits everyone, everywhere by making
transactions safe, simple, smart and accessible. Using secure data and
networks, partnerships and passion, our innovations and solutions help
individuals, financial institutions, governments and businesses realize their
greatest potential. Our decency quotient, or DQ, drives our culture and
everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects
their individual strengths, views, and experiences. We believe that our
differences enable us to be a better team – one that makes better decisions,
drives innovation and delivers better business results.
Job Title
Production Support Engineer
Overview
• This Job demands L1 Application Support, Alert handling, Monitor application
health check and involvement in any Event, Incident and Problem
Management Process.
• Deliver world class technical support for MasterCard applications and
infrastructures, enabling growth, diversification and new business generation.
• Provide 24x7x365 support for MasterCard applications; with focus on
minimizing impact to Customers and internal users.
• Monitor the application and infrastructure, and be a key stakeholder in
MasterCard Incident and Change Management processes.
• Regularly perform data analysis to determine MasterCard’s performance and
identify areas of improvement.
• Have you worked in a Production Support Environment?
• Do you like to triage and drive events to resolution?
• Do you like to interact with Customers, vendors, and support teams on a
global
scale?
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Role
• Perform L1 Application Support services on a 24x7x365 basis. Email Based
Alert Monitoring - Initial response & triage of alerts using SOP
• Validation of CRQ’s using Alerts or Dashboards
• Application Performance and Monitoring using Dashboards
• Problem Ticket creations & follow-ups for Alerts reductions
• Alerts/Volumetric reporting (Bi-weekly, Monthly)
• Participation in TRT/Bridge calls for Critical alert resolution
• Soft Skills & Situation Management over the phone call
• Contribution in Knowledge Management - create/update new or existing SOP
• Assign incidents generated by monitoring tools to corresponding application
and support teams using SOPs.
• Escalate and engage Incident Requests and Change Requests to respective
application teams using escalation matrix.
• Communicate and correlate any events triggered during a change window to
corresponding application teams to ensure application availability.
• Regularly perform data analysis to determine Customer’s program performance
and identify areas of improvement
• Increase quality of work through streamlining of processes, reducing alert
counts, innovating wherever/whenever possible, and through various other
continuous improvement opportunities.
• The approved service management tool(s) (e.g., Remedy) will serve all
specific incidents, changes and service requests.
• Person should be ready to work in Shifts.
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All about You
• Bachelor’s Degree or equivalent work experience.
• Basic understanding of UNIX scripting
• Experience on batch scheduling & Monitoring
• Basic understanding of SQL/Oracle or any other relational database
• Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)
• Effective problem and troubleshooting skills
• Knowledge of ITSM best practices
• Effective written and verbal communication skills
• Effective interpersonal skills.
Secondary skills (Good to have) -
• Knowledge of Mainframe skills – JCL, OPC/CA7 (Job Scheduler)
• Alert Tools – Xmatters , Nagios , Azure Monitor , IPMON, Zabbix
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks
comes with an inherent risk to the organization and, therefore, it is expected
that every person working for, or on behalf of, Mastercard is responsible for
information security and must:
- Abide by Mastercard’s security policies and
practices;
- Ensure the confidentiality and integrity of the
information being accessed;
- Report any suspected information security
violation or breach, and
- Complete all periodic mandatory security
trainings in accordance with Mastercard’s guidelines.
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