Microland Jobs for Fresher Engineers 2022 | Microland Off Campus Drive 2022 | Freshers | GET | BE/ B.Tech – CSE/ IT/ ECE | 2021- 2022 Batch

Wednesday, October 5, 2022

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2021/2022 Batches, B.E. / B.Tech

Microland Jobs for Fresher Engineers 2022 | Microland Off Campus Drive 2022 | Freshers | GET | BE/ B.Tech – CSE/ IT/ ECE | 2021- 2022 Batch | Bangalore

Posted By: PLACEMENT OFFICER on 11:37 AM

Company: Microland Limited
Microland Off Campus Drive 2022: Microland is India’s first Hybrid IT Infrastructure Services Provider and a trusted partner to enterprises in their IT-as-a-Service journey. Headquartered in Bangalore, India, Microland has over 3,700 professionals across its offices in India, North America, Europe and Middle East.

Microland enables global enterprises to become more agile and innovative through a comprehensive portfolio of services that addresses Hybrid IT Transformation, Workspace Transformation, Service Transformation and end-to-end IT Infrastructure Management. Microland leverages analytics, automation and assurance to deliver reduced TCO, greater IT-Business Alignment and higher SLAs for its customers, through a unique IP built into its service delivery platform.

Company Website: www.microland.com

Position: Graduate Engineer Trainee

Experience: Freshers

Job Location: Bangalore

Salary: Not Disclosed

Eligibility Criteria for Microland Off Campus Drive 2022:

BE/ B.Tech – Computers/ Electronics Engineering.

Job Description:

Dealing with incoming issues in a professional, courteous manner over the phone and via email
Taking ownership of customer issues and managing them in a logical and methodical manner
Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures
Conducting full and through diagnostics with end users to enable first point of contact fault resolution
Ensuring all faults are progressed & cleared within SLA 20 escalating to other internal and external teams as appropriate
Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
Diagnosing and resolving problems to the customers satisfaction
Maintain and develop own knowledge and skills to assist with first time fault resolution
Identify and escalate repeat issues or service risks into service management teams
Sharing knowledge with team colleagues
Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational