Capgemini Jobs for Fresher Graduates and
Diploma Holders | Capgemini Off Campus Drive 2022 Hiring Diploma and Graduate
Freshers
Capgemini Off Campus Drive 2022
– Hiring 3 Year Polytechnic Diploma and and 3 Year Degree Graduate Freshers
Across India for the Kolkata Bangalore Pune Capgemini office location.
Overview Of Capgemini Off Campus Drive:-
Contact Support Group(CSG)
CSG is Capgemini’s Cloud &
Infra Services’ (CIS) first line of defense managing IT infrastructure
incidents and service requests via Business Intelligence Approach using legacy
(email and voice) and digital contact channels (chat, SSP, BOTs etc). CSG works
in cohesion to offer optimized, proactive, predictive and user centric IT
support solutions for Capgemini’s CIS division global customer base.
Based on your profile and
assessment performance, we would like to offer you an opportunity to be a part
of Customer Support Group where you enable speedy and satisfactory incident
resolution/escalation to improve the experience of end user. You are required
to be flexible in working with clients (24 x 7 rotational shifts) across
different Regions and time zones.
Role – CSG IT Enablers
Contact Support Group
Location – Bangalore, Pune, Kolkata
Experience – Freshers
Qualification – Candidates must have completed any 3-year
graduation/Diploma Polytechinc in 2021 & 2022
Salary –
Diploma – INR
225,000.00 per Annum
Graduate – INR
275,000.00 per Annum
Job Description Of Capgemini Hiring Freshrs:
Job Description:
Role: CSG IT Enablers Contact Support
Group
Contact Support Group(CSG)
CSG is Capgemini's Cloud & Infra
Services' (CIS) first line of defense managing IT infrastructure incidents and
service requests via Business Intelligence Approach using legacy (email and
voice) and digital contact channels (chat, SSP, BOTs etc). CSG works in
cohesion to offer optimized, proactive, predictive and user centric IT support
solutions for Capgemini’s CIS division global customer base.
Based on your profile and
assessment performance, we would like to offer you an opportunity to be a part
of Customer Support Group where you enable speedy and satisfactory incident
resolution/escalation to improve the experience of end user. You are required
to be flexible in working with clients (24 x 7 rotational shifts) across
different Regions and time zones.
Job Description:
- Provide best-in-class customer service/problem
resolution and technical troubleshooting to customer queries over the
voice-based phone service and other contact channels and should be willing
to multi-task across different channels of support
- Ticket Management – Prioritize the urgency of
the ticket, right categorization based on issues of the ticket, track
status of the ticket (On-hold, Open, closed & resolved), Keep
customers informed on status etc
- Business intelligence – use ticket data and
analysis, tools and use best practices in the account to support customer
- Service Delivery – Its our service to the
customer and delivering what is expected
- Customer Management – How effectively you are
interaction starting from Greeting to resolution and call closure is what
is expected
- CHIP – Our intelligent AI BOT which help to
answer customer query saving SD & customers time and effort on issue
resolution. Also helps in making customer’s experience better
- Service email retrieve – How effective are we
in handling email as a contact channel and minimize hops between SD and
the customer
- Knowledge Management – How effectively we
manage the Knowledge base to resolve customer issues
- Service Marketing – Increase customer brand by
bringing and here its Capgemini where we talk about tools where increase
usage can help the customer
- Support customers across Telecommunication,
Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to
internet - troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first
contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
- Probe for and confirm understanding of
requirements or problem
- Greet customers in a courteous, friendly, and
professional manner using agreed upon procedures
- Listen attentively to customer needs and
concerns; demonstrate empathy
Desired Skills:
- Should have excellent communication and
English speaking skills
- Should have good interpersonal skills and
ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Should be open to sign Service Level Agreement
and KPIs
- Candidates must be open to relocate to
any location and work in night shifts
Qualification -
- Candidates must have completed any 3-year
graduation in 2021 & 2022
Job Location - Kolkata / Bangalore / Pune
Please Note -
- Only
shortlisted candidates will be invited for the assessment / selection
process
- Selection
process will be done in virtual mode
- Candidates
will be responsible for arranging required infrastructure for appearing
for the selection process which will be conducted online
Disclaimer: -
By agreeing to participate in the campus
recruitment drive you are agreeing to accept the prescribed process of this
recruitment and shortlisting or selection is at sole discretion of Capgemini.
This participation and registration does not guarantee a call/offer letter, and
the same will be based on the positions available across different cities in
India among others.
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