Google
Jobs for Freshers 2022 | Google Operations Center Off Campus Hiring Freshers as
Analysts | For Bangalore Location
Google
Operations Center Off Campus Drive : Google Operations Center off campus hiring
for Analyst Role for B.E / B.Tech / BCA / B.Sc graduates and any university
graduates are eligible. The detailed company eligibility and application
details are given below.
About
Google Operations Center :
At Google
Operations Center, we provide caring and knowledgeable support for Google users
and customers. From troubleshooting product issues to providing
around-the-clock advertiser assistance, you can be part of the teams that help
Google users and customers solve problems and accomplish their goals.
Job Description:
As an Analyst
Tech, you will provide excellent customer service by answering questions and
resolving issues related to Google products. You will provide support on
inbound chats/calls/emails from Google customers which may require contacting
the customer with pending resolution over call/email.
Job
Title : Analyst
Job Type : Full Time
Location : Bangalore
Experience: Fresher – 1.5 Years
Role And
Responsibilty:
- Maintaining a
positive and professional attitude towards customers
- Providing support
across a variety of platforms, including chat, live email,
instant messaging, and phone (voice calls)
- Be flexible to work
in a 24×7 service environment as per the business needs which
might include working consistently in the night shifts and on
weekends
- Troubleshoot basic
technical problems, identify customer needs and develop
creative solutions to address them.
- Promptly and
independently resolve technical incidents and escalations, with
effective communication to all stakeholders internally and externally
- Maintain response
and resolution speed as defined by SLOs;
- Keep high customer
satisfaction scores and follow quality standards in 95% of cases.
- Use existing
troubleshooting tools and techniques to establish root cause for
queries and provide a customer facing root cause assessment.
- Provide high-touch
assistance to highest Tier customers, build in-depth understanding
of most pressing customer issues
- Contribute to
creating and updating a support knowledge base, you will have a
passion for learning and knowledge sharing.
Education
and Skills :
- BTech/BE Information
Technology/Computer Science degree/ BCA or BSc computers
or equivalent practical experience with a strong academic record
- Excellent verbal and
written English language skills
- Strong attention to
detail and a proven ability to balance multiple priorities
- 0-18 months
experience in Technical Support/Customer service
operations/ Troubleshooting/Campaign Optimisation in any company
How To
Apply Google Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Click Here To Join on WhatsApp Group (VII)
Click Here To Join Telegram Group
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