American Express Off Campus Recruitment Drive
September 2022 | American Express Fresher Recruitment 2022 | Hiring Fresher
Graduates as Customer Service Associates for Gurgaon Location | Apply Now
At American Express, we know
that with the right backing, people and businesses have the power to progress
in incredible ways.
Job Designation: Customer Service Associate
Qualification: Any Graduation
Skills Set:
- Excellent verbal and written communication
skills
- Ability to evaluate Merchant information
- High result orientation
- Ability to take independent decision & meet
stringent deadlines
- Demonstrated dependability
- Able to interact professionally with all levels
of clients
- Ability to manage multiple tasks simultaneously
- Working knowledge of MS Office products, i.e.
Excel, Word, PowerPoint etc.
ob Description :
- The position is responsible for providing
quality and timely completion of Merchant requests related to Banking
Updates/Maintenance on existing merchant accounts/New Account set-ups,
payments research and account reconciliation
- Requires the handling of outbound and inbound
calls to and/or from Financial Institutions, Merchants, and internal
customers.
- Provide service & support to Merchants,
Processors, Front office and Chat teams, Contract Review, Submissions,
ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome
Acceptance
- Review, analyze, and process complex critical
merchant queries with accuracy to provide Merchant satisfaction
- Adhere to quality, compliance guidelines and
SLAs
- Identify and contribute towards process
improvement initiatives
LOCATION : GURGOAN, HARYANA,
INDIA
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