Google Off Campus Drive 2022 | Freshers | BE/
B.Tech/ B.Sc/ BCA/ BBA/ B.com
Google off campus drive 2022: Hi Guys! The recruiters of Google have announced the
off-campus drive to hire graduates. The aspirants who want to apply for Google off
campus drive can now go through our entire article to know more details
for this opening. The registration link for Google job is given in this page.
Google Campus Drive 2022 Details
Company Profile : www.Google .com
Click Here To Get Daily Latest Fresher Job Alerts
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Job
Title |
Google Recruitment 2022 |
|
Description |
Google Inc. is an American multinational
technology company specializing in Internet-related services and products.
These include online advertising technologies, search, cloud computing, and
software. Most of its profits are derived from AdWords, an online advertising
service that places advertising near the list of search results. |
|
Employment
Type |
Full Time |
Job Details for Google Off Campus
Drive 2022
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Job Role |
Analyst |
|
Qualification |
BE/ B.Tech/ B.Sc/ BCA/ BBA/ B.com |
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Batch |
|
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Experience |
Freshers |
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Location |
Hyderabad and Gurgaon |
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CTC |
Best in Industry |
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Last Date |
ASAP |
Analyst
location_cityGurgaon, India
location_cityHyderabad, India
groupService Delivery
local_offerCustomer Support
Join Us!
Join us at the Google Operations Center for the chance to
help Google users tackle their problems and achieve their goals, all while
working in a dynamic and diverse environment.
As an Analyst, you will provide excellent customer
service by answering questions and resolving issues related to Google products.
You will provide support on inbound chats/calls/emails from Google customers
which may require contacting the customer with pending resolution over
call/email.
Position responsibilities
- Maintain
a positive and professional attitude towards customers.
- Provide
support across a variety of platforms, including chat, live email,
instant messaging, and phone (voice calls).
- Be
flexible to work in a 24x7 service environment as per the business needs
which might include night and weekend shifts
- Troubleshoot
basic technical problems, identify customer needs, and develop
creative solutions to address them.
- Promptly
and independently resolve incidents and escalations, with
effective communication to all stakeholders internally and
externally.
- Maintain
response and resolution speed as defined by SLOs;
- Keep
high customer satisfaction scores and follow quality standards in 95% of
cases.
- Utilize
existing troubleshooting tools and techniques to establish root cause for
queries and provide a customer facing root cause assessment.
- Provide
high-touch assistance to highest Tier customers, build in-depth
understanding of most pressing customer issues.
- Contribute
to creating and updating a support knowledge base, you will have a
passion for learning and knowledge sharing.
Minimum qualifications
- Bachelor’s
degree from an accredited institution
- Excellent
verbal and written English language skills
- Strong
attention to detail and a proven ability to balance multiple priorities
- 0-18
months experience in Technical Support/Customer service
operations/ Troubleshooting/Campaign Optimisation in any company
Preferred qualifications
- Ability
to go beyond help center articles and understand the technical system to
resolve customer queries
- Ability
to absorb complex technical concepts and communicate them to a
non-technical audience
- Any
qualification or experience in Digital marketing would be an added
advantage
Benefits
- We
support you with competitive wages and comprehensive health care including
medical, dental and vision coverage
- We
support your family with gender-neutral baby bonding leave, 26 week
birth-parent maternity leave, and generous life, accident and disability
insurance minimums
- We
support our teams with free daily lunch, fully stocked micro-kitchens, and
culture clubs and employee resource groups that let you share what you
care about
At Google Operations Center, we don’t just accept
differences - we celebrate them, we support them, and we thrive on them for the
benefit of our employees, our products and our community. We are committed to
equal employment opportunity regardless of race, color, ancestry, religion,
sex, national origin, sexual orientation, age, citizenship, marital status,
disability, gender identity or Veteran status. We also consider qualified
applicants regardless of criminal histories, consistent with legal
requirements. If you have a disability or special need that requires
accommodation, please let us know.
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