Fresherworks Off Campus Recruitment Drive
2022 | Hiring Freshers as Graduate Trainee - Customer Support | Chennai
Location | 2022 Batch Pass outs can Apply
- Chennai, Tamil Nadu, India
- Full-time
- Function: Customer Support(CXG)
Company Description
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At Freshworks, we are creating
a global workplace that enables everyone to find their true potential, purpose,
and passion irrespective of their background, gender, race, sexual orientation,
religion or ethnicity. We are committed to providing equal opportunity for all
and believe that diversity in the workplace creates a more vibrant, richer work
environment that advances the goals of our employees, communities and business.
Freshworks makes it fast and easy for businesses to delight their customers and
employees. More than 50,000 companies use Freshworks SaaS to enable a better
customer experience (CX, CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated global team
operating from 13 locations to serve our customers throughout the world.
Freshworks has received numerous accolades ranking #16 on the prestigious
Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work
lists.
Job Description
About the role - Customer Support:
The customer support team takes care of technical account management for all
our customers. They help troubleshoot and resolve issues that customers might
have and provide assistance as and when required. Anyone who likes to
troubleshoot, get to the root cause and solve problems and helping customers
resolve their issues are a natural fit for the customer support team.
Qualifications
What we look for:
Freshworks is looking to hire smart, determined and passionate students who'll
be graduating in 2022 for our customer support team. Here is a short
description of traits that we look for in from students fresh out of college:
- Clear, concise, and effective written and oral
communication skills.
- Empathy towards customers and understanding
their needs.
- Ability to thrive in a fast-paced
performance-driven environment.
- Interest, curiosity and openness to learning
new technologies.
- Flexibility in working in different rotational
shifts/regions/markets. This is absolutely mandatory because shifts and
regions will be allocated based on business requirements.
- Prior internship experience in B2B or product
companies in any of these domains is an added bonus.
Additional Information
- Shortlisted profiles will be invited to a
screening assignment. We will send out invites in a periodic manner and
give one week to complete it.
- All our interviews will be virtual video
interviews on Zoom, since we are all working remotely for the time being.
- We will plan multiple interview
drives - they may be spread over 2-3 dates to accommodate all
candidates.
- Given the context of Covid and remote work –
Freshworks is working partially remotely (as things stand
today). While we have office locations in Chennai, Bangalore and
Hyderabad – the support team is based primarily out of Chennai and this
role will be for the Chennai location only.
- We are also tentatively looking at an office in
Coimbatore in the near future and take your preference in case you wish to
be based out of Coimbatore.
- We are also slowly returning back to the office
in phases, and will expect those hired to work out of the Chennai office
upon joining.
At Freshworks, we are creating
a global workplace that enables everyone to find their true potential, purpose,
and passion irrespective of their background, gender, race, sexual orientation,
religion and ethnicity. We are committed to providing equal opportunity for all
and believe that diversity in the workplace creates a more vibrant, richer work
environment that advances the goals of our employees, communities and the
business.
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