Crediwatch Off Campus Recruitment Drive 2022
| Hiring fresher Engineers as Software
Developer|BE/B.Tech/ME/M.Tech | 2021/2022 Batch can Apply
Click Here To Get Daily Latest Fresher Job Alerts
The primary job of a customer
support representative is to address customer issues and resolve them in a
timely and efficient manner. Support reps interact with customers on a variety
of channels and ensure that all valid customer concerns are being dealt with
immediately.
Roles and Responsibilities
- First and all subsequent contact to customer
- 9*5 support via phone, email, and online
platforms such as Teams, Zoom, Google Meet
- Basic Level 1 troubleshooting, redirect to
L2/L3 as required
- Search product documents to verify if reported
problems are already known issues with a defined resolution plan
- Impact analysis with accurate classification of
reported issues to ensure appropriate prioritization
- Assisting in qualification/replication of the
reported issue in an appropriate customer environment
- Information gathering to ensure complete
availability of details required for root cause analysis
- Problem routing/escalation to second/third
level support or third parties where required
- Own customer technical issues from initial
report to resolution, communicating with customers regularly regarding
issue status.
- Gather the required information, Document
solutions and create a knowledge repository to best handle customer
inquiries.
- Bring new ideas for innovation and automation
excellence into the Support team.
- Manage customer expectations regarding
estimated response times for issue resolution.
- Respond to tickets, answering all customer
concerns
- Collect prompt and accurate feedback from
customers
- Be responsible for presentation and analysis of
important support metrics including average response time, first call
resolution, customer satisfaction rating and net promoter score.
Requirements
- Willing to work in a flexible working
environment.
- Excellent Customer Service Orientation
- Expertise working with MS Office tools.
- Ability to learn and articulate
software-related and technical concepts
Skills
- Strong active listening skills and excellent
written and oral communications skills
- Ability to multitask in a fast-paced
environment
- Strong attention to detail when communicating
with customers (verbal & written)
- Ability to empathize with customers and convey
confidence
- Strong documentation skills
- Business and customer understanding
- Problem solving capability
- Ability to honour deadlines
- A proactive approach to support
- Emotional maturity to handle difficult
situations
Who We Are
We build innovative technology
every day!
Crediwatch is a ‘Data
Insights-as-a-service’ company that provides lenders, businesses with
actionable credit intelligence on private entities they need to improve trust
and increase their lending and trading activity. Crediwatch does this with no
human intervention by deploying the latest practical AI and technology tools
that provide the most reliable comprehensive real-time inputs.
Each day at Crediwatch is about
striving for transparent insights, analysis, and accurate results. If this
aligns with your interests and aspirations, we have interesting positions for
you.
You Will Enjoy
Our start-up environment - fun,
casual, informal, family & pet-friendly! Ours is a highly energized
playground where brilliant minds come together to make bold, impactful
decisions every day! When we do return to the office in the coming months, we
have excellent filter coffee and health drinks round the clock, lunch buffets,
PS4, and Foosball breaks, and a stocked kitchen waiting for you.
We play to win and have fun
doing it! We work to engage your brain by organizing brilliant TechTalks by
industry leaders and frequent high-on-energy hackathons and engage your crazy
fun side at our well-planned retreats. We are a highly eco-conscious team and
we encourage and support our team’s physical & mental wellbeing.
All these and a great set of
people to work with - We Are Crediwatch!
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