NTT DATA
Services Noida Off Campus Recruitment 2022 | Hiring Helpdesk
Associate | B.E/B.Tech can Apply
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Helpdesk
Associate
Apply
now
Date: Jun 7, 2022
Location: Noida, UP, IN
Company: NTT DATA Services
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- Helpdesk Associate at Grade-4 position in Service Desk - Must
be a Graduate. B.Tech/B.E or any other technical degree preferred - Good
communication skills with 1 year of international calling experience - Good
comprehension & writing skills - Must possess excellent customer
handling skills - Should be comfortable to work in rotational shift with
24x7 support window Job description: - Provide L1 technical guidance
in activities associated with identification, prioritization &
resolution of reported problems through Phone, Email & Chat. -
Activities include recognition, research, isolation, resolution &
follow up steps. - Typically, the associate level participates in a
supportive role by acting as a liaison between customers & departments
within the Client Infrastructure. - Strong troubleshooting knowledge of MS
Windows, PC Hardware, Internet Explorer, MS Office & COTS applications
etc. - Sound knowledge of ITIL best practices around Incident & Request
Management procedures. Click Here To Apply Click Here To Join on WhatsApp Group (IX) Click Here To Join Telegram Group
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