Genpact Mega Recruitment Drive 2022 | Hiring Fresher Graduates/B.Tech
and Post Graduates as Process Associates for Hyderabad Location
Process Associate - CS-HIG009921
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With a startup spirit and 90,000+ curious and
courageous minds, we have the expertise to go deep with the world’s biggest
brands—and we have fun doing it. Now, we’re calling all you rule-breakers and
risk-takers who see the world differently, and are bold enough to reinvent it.
Come, transform with us.
Are you the one we are looking for?
Inviting applications for the role of Process Associate, Customer Service
In this role, you will be responsible for
demonstrating innovation and intuition in identifying areas requiring
operational adaptation and/or improvement. Active user of Internet and online
applications.
Responsibilities
• Handle multiple chats at the same time (3+ Active Chats
simultaneously)
• Respond to the customer queries & issues in timely manner
• Provide solution to the customer basis the available help
articles and within the policies
• Replicate customers issue and report necessary
bugs/suggestions/ideas
• Provide excellent services to the customers
• Work closely with internal departments to provide the
required information/support to the customer
• Support technical queries related to Domain, Hosting,
Server, SSL, Email, Site Lock, Site backup, or any other such product that is
owned by end customer
• Responsible to showcase proven work ethic, with the ability
to work well both independently and within the context of a larger
collaborative environment
• Maintain a deep understanding of client process and
policies
• Upskill to enhance the knowledge time to time and offer
support
• Upsell existing and sell the relevant/next logical products
to the new customers basis their business need/nature of business
Qualifications we seek in you!
Minimum qualifications
• Graduation in any discipline (Pref B.Tech or any other
tech/non-tech degree with computer course/certification/diploma)
• Freshers are eligible (Only Applicable for Domestic)
Preferred qualifications/skills
• Previous experience in a customer service role
chat/email/voice
• Effective probing skills and analyzing / understanding
skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral
English accent
• You should be able to work on a flexible schedule
(including weekend shift)
• Typing speed 40-45 words per minute + 80%+ accuracy
Genpact is an Equal Opportunity Employer and considers applicants for all
positions without regard to race, color, religion or belief, sex, age, national
origin, citizenship status, marital status, military/veteran status, genetic
information, sexual orientation, gender identity, physical or mental disability
or any other characteristic protected by applicable laws. Genpact is committed
to creating a dynamic work environment that values diversity and inclusion,
respect and integrity, customer focus, and innovation. For more information,
visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Job
Process Associate
Primary Location: India-Hyderabad
Schedule: Full-time
Education Level: Bachelor's / Graduation /
Equivalent
Job Posting: Jun 3, 2022, 7:02:40 AM
Unposting Date: Ongoing
Master Skills List: Operations
Job Category: Full Time
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