DXC Off campus
Recruitment Drive June 2022 | Hiring Freshers as Associate Professional
Technical Support for Bangalore Location
Associate
Professional Technical Support (51007183)
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About the
Company
DXC
Technology (NYSE: DXC) helps global companies run their mission critical
systems and operations while modernizing IT, optimizing data architectures, and
ensuring security and scalability across public, private and hybrid clouds. The
world's largest companies and public sector organizations trust DXC to deploy
services across the Enterprise Technology Stack to drive new levels of
performance, competitiveness, and customer experience. Learn more about how we
deliver excellence for our customers and colleagues at DXC.com
IND - KA -
BANGALORE
time type: Full
time
job
requisition id: 51394755
Job
Description:
Essential
Job Functions
- Provides information
on problems concerning system function(s) which have been escalated
through a problem ticket process. Provides diagnostic information and
determines alternatives.
- Coordinates,
conducts install, move, add, and change (ICMS) activities based for
complex activities including integrated equipment and systems.
- Provides expert
technical advise and input in developing and creating new service
offerings or technologies, such as, working with desktop engineering teams
on the development of the standard operating environment (SOE) for the
account(s) and other related activities to ensure that client needs are
met in a cost effective and timely manner.
- Provides guidance
and training to client population on system and products to eliminate
recurring errors and where appropriate, provides recommendations for
improvements.
- Maintains currency
regarding technological, process and/or other advances, specifically in
line of service, to ensure team performance and to achieve team objectives.
- Provides data for
daily metric reporting. Provides systems software and hardware
documentation and assesses system information where appropriate.
Recommends and implements enhancements in order to ensure efficiencies.
- Provides technical
services in support of project work; works as part of the project team on
technical activities, such as enhancing or designing solutions for
customers, creating new scripts and diagnostic tools to resolve problems
and conducting transition or transformation activities for new accounts.
Basic
Qualifications
- Bachelor's degree or
equivalent combination of education and experience
- Bachelor's degree in
computer science or related field preferred
Other
Qualifications
- Strong analytical
and problem solving skills
Work Environment
- Office environment
- May require shift
work
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