CloudSek Off Campus Recruitment Drive 2022 | Hiring Customer Success Specialist – Freshers for Bangalore Location

CloudSek Off Campus Recruitment Drive 2022 | Hiring Customer Success Specialist – Freshers for Bangalore Location

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Customer Success Specialist - Freshers

Bengaluru, Karnataka, India

 

WHO ARE WE?

We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!

CloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.

Founded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including:

• Launch of our first product in 2016.
• Earning our pre-series A funding in 2018.
• Receiving multiple awards including the prestigious Excellence Award for being the Security Product Company of the Year in 2020.
• Receiving the Series A funding from MassMutual Ventures in 2021 with a total investment of $10million.

CloudSEK’s Product Suite:

XVigil - Our SaaS-based product XVigil, helps clients assess security in real-time from the perspective of an attacker, 24 hours a day, seven days a week. Using Artificial Intelligence and Machine Learning, our monitors track the various Internet-based resources of our clients for any potential security risks.

BeVigil - Our security search engine is the world's first of its kind, capable of extracting and displaying the most pertinent information about a mobile application.

ABOUT THE ROLE

We are looking for talented individuals who are passionate about making a big impact in customer success. The Customer Success expert will be responsible for delivering high quality support to meet our customers' requirements. The successful candidate will be adaptable, detail-oriented, organized, have excellent analytical and problem-solving skills, and should be able to work independently with cross-functional teams to troubleshoot and resolve complex problems.

Responsibilities: 

• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Develop and maintain long-term relationships with the customers
• Forecasts and tracks client account metrics
• Manage projects within client relationships, working to carry out client goals while meeting company goals
• Ensure timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Monitor and analyze customer’s usage of our product, prepare reports
• Work with the Sales team to onboard and integrate new clients and develop existing client relationships
• Monitor customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions
• Continual improvement of the contract and its service
• Track process compliance

Skills and Qualifications:

• We are looking for 2021 or 2022 pass-out from Computer Science / Info Sec / Cyber Security background 
• Experience with CRM software and MS Office & documentation
• Strong verbal, written communication and problem-solving skills.
• The ideal candidate must be analytical, adaptable, and organized with the ability to build rapport with clients
• Good listening and presentation abilities
• Ability to build rapport and collaborate with others within the company and externally
• Ability to prioritize among competing tasks
• Keen attention to detail and adherence to deadlines
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Self-motivated and able to thrive in a start-up culture

 

 

Benefits of Joining CloudSEK

We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You’ll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include:

• Flexible working hours with a great work-life balance.
• Generous medical insurance cover for yourself and your family/dependents.
• Lunch, unlimited snacks, and drinks are all available while at office, and virtual fun sessions while working remotely.
• Located in the heart of Bangalore City, Indiranagar, which serves as a hub for all of the city's exciting outlets and our campus is totally pet-friendly! :)

And, the finest part is yet to come! Every once a week we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here!   

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