Company Name: Wipro
Role: System Engineer
Location: Chennai
Experience: Freshers
Qualification: B.E/B.Tech
Batch: Not Mentioned
Job Type: Full Time
Salary: Best in Industry
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Job Description
Do
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate
Customers withExceptional communication skills.
- Technical Knowledge in Troubleshooting Base
Operating system Issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams,
Citrix. VDI, VPN, Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s
emails in timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as
and when needed.
- Provide product and service information to
customers.
- Research required information using available
resources and Offer Solution to customers.
- Research, identify, and resolve customer
complaints using applicable software.
- Route calls and tickets to appropriate
resources and Domains who can best support he user,
- Document all call information according to
standard operating procedures.
- Recognize, document, and alert the management
team of trends in customer calls.
- Create SOPs for new Issues and resolution
given.
- Complete call logs and reports.
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